Service Sales Agreement Representative

Build your best future with the Johnson Controls team. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a team that supports a wide range of industries across the globe and offers meaningful work projects and learning opportunities, in a culture where your voice and ideas will be heard.

Johnson Controls is seeking a Service Sales Representative to promote and sell planned service agreements for commercial building systems. In this role, you will help customers protect and maintain critical systems while building long-term relationships and contributing to service growth across fire alarm, suppression, sprinkler, security, sound, communication, and inspection solutions.

• Promote and sell service agreements for commercial building systems and related services.

• Establish contact with prospects and qualify potential buyers of service contracts.

• Follow up on leads and use marketing strategies to develop new opportunities.

• Assess customer needs and develop a sales strategy that aligns with their priorities and Johnson Controls offerings.

• Close sales to meet plan objectives and maintain a healthy proposal backlog.

• Conduct building surveys to support estimate development and proposal accuracy.

• Maintain complete and accurate records of sales activity, correspondence, expenses, and competitive activity.

• Submit sales reports and related documentation in a timely and accurate manner.

• Develop strong customer relationships that support long-term retention and service alignment.

• Partner with the service team to identify leads for service and equipment or device upgrades.

• Build trusted relationships by prospecting consistently, following up promptly, and communicating with professionalism and clarity.

• Stay close to the work by conducting building surveys, understanding customer environments, and translating site findings into practical estimates and proposals.

• Own outcomes with accountability, safety, and integrity by managing your pipeline, maintaining an active backlog, and keeping records, reports, and correspondence current.

• Improve every day through candid problem-solving by using customer feedback, competitive insight, and market conditions to sharpen your sales approach.

• Win as one team by collaborating with service colleagues, sharing leads, and supporting broader customer and business goals.

• Degree or equivalent work experience (5 years).

• Minimum 5 years of B2B sales experience.

• Experience selling a service, intangible, or technical product.

• Experience prospecting, qualifying, solution selling, and closing deals.

• Ability to work in a matrix environment with minimal direction and meet quota-based performance expectations.

• Strong professional communication, interpersonal, and time management skills.

• Proficiency with personal computers, including Windows and Oracle systems.

• Ability and willingness to work as a teammate and collaborate effectively with others.

• Bachelor’s degree in a technical or business discipline.

• Industry or related industry experience.

• Salesforce proficiency.

• Competitive salary with a hiring range of $53,400 - $63,000, determined by education, experience, knowledge, skills, abilities, internal equity, and market data.

• Competitive Sales Incentive Plan based on volume and margin on a project, quarterly, and annual basis.

• 15 days of vacation in the first year, plus paid holidays and sick time.

• Comprehensive benefits package including 401K, medical, dental, and vision care available day one.

• Encouraging and collaborative team environment.

• Dedication to safety through our Zero Harm policy.