Sales Administrator

Johnson Controls is a global organization focused on creating smarter, healthier, and more sustainable buildings. In this role, you will support the sales team with the day-to-day coordination, customer follow-up, and internal process work that helps keep bookings moving and customers supported.

The Sales Administrator - Security provides operational and customer support to the sales organization, serving as a key liaison between sales representatives, customers, sales leadership, and internal support teams. Success in this role means keeping information accurate, helping resolve billing and booking issues quickly, and contributing to a smoother customer experience from quote through resolution.

• Review past-due accounts weekly with the Sales Manager and/or Northeast team and help drive timely follow-up.

• Contact customers by phone, Teams, or email as needed to support resolution of past-due invoices and related account issues.

• Partner with sales representatives when customer accounts are past due or placed on credit hold.

• Support customers with billing and contract-related issues and help move issues toward resolution.

• Provide booking assistance to sales representatives and help move opportunities through internal processes efficiently.

• Monitor Compass daily for estimates in PRI and support representatives with Compass/PRI-related needs.

• Work with the Booking Team/COM and other internal partners to resolve PRI estimate issues that may delay booking.

• Assist the sales team with internal workflows, including 408, 2172, HUB, legal cases, and other applicable processes.

• Support cooperative purchasing contracts, including NASPO and Sourcewell.

• Attend backlog meetings with sales managers and installation managers and/or coordinators.

• Support data correction requests involving SLAs, hourly rates, affiliation codes, and similar account details.

• Act as a liaison between sellers and the CAST/CARE team to help ensure customer issues are addressed and resolved.

• Create Salesforce cases for legal review when required.

• Maintain clear, timely communication with sales representatives, customers, leadership, and internal support teams regarding status, next steps, and resolution.

• Take ownership of follow-through and accuracyso invoices, bookings, estimates, and account records are handled with integrity and care.

• Stay close to the workby prioritizing urgent AR, booking, and case issues that could delay revenue, customer response, or internal processing.

• Use clear and timely communication with sales, operations, finance, and customer contacts to keep everyone aligned on status and next steps.

• Work as one teamby partnering openly with Booking Team/COM, CAST/CARE, legal, and field or installation support to remove blockers for customers and sellers.

• Look for root causes and improvement opportunitieswhen issues repeat, then help drive better process outcomes through candor and practical problem-solving.

• Support a compliant, customer-focused processby managing sensitive account data carefully and following internal workflows consistently.

• Previous experience in sales administration, sales support, customer support, or a similar operational coordination role.

• Experience supporting accounts receivable, invoice follow-up, billing questions, or contract-related customer issues.

• Familiarity with Salesforce or similar CRM platforms.

• Experience with Compass, PRI-related estimate support, or comparable booking and quoting workflows.

• Strong organizational skills and attention to detail.

• Excellent interpersonal and communication skills, including professional phone and email communication.

• Ability to prioritize multiple requests, manage deadlines, and work effectively in a fast-paced environment.

• Comfort working cross-functionally with sales, finance, operations, legal, and customer support teams.

• Experience supporting security, fire, life safety, or related service and installation businesses.

• Knowledge of cooperative purchasing contracts such as NASPO and Sourcewell.

• Experience with Salesforce case creation for legal review or other internal support workflows.

• Exposure to backlog meetings, installation coordination, or sales operations reporting.

• Experience working with multiple customer stakeholder groups and internal escalation paths.

At Johnson Controls, you can expect a collaborative environment, on-the-job and cross-training opportunities, and a commitment to quality and customer service. Depending on the role and location, vacation in the first year, 401K, medical, dental, and vision care available from day one, a Zero Harm safety policy, and employee discount programs.