Guest Services Event Manager

To effectively manage and lead the strategic planning and compliance of all elements for the guest journey of hospitality guests for all department operated events, while supporting the operational team with on-site race day hospitality, in line with the company brief, policies, procedures, and within the agreed budget and profit margins.

To operate and be responsible for overseeing end-to-end guest services, managing stakeholder relationships, and ensuring seamless event guest journey delivery in alignment with brand standards and operational excellence.

To manage client relationships throughout the planning, organisation, and execution of event hospitality operations. To establish and implement governance frameworks for the operations department. To consistently uphold the company’s customer care objectives by demonstrating a proactive, team-oriented attitude, maintaining a courteous manner, and anticipating client and guest needs.

You will help grow and enhance the events through introducing new ideas and concepts and ensuring that they are represented at the right events with the right target audience.

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.