Guest Services Event Manager

Guest Services Event Manager

Final date to receive applications: 13 February 2026

Department: Hospitality Event Delivery

Employment Type: Permanent - Full Time

Location: Silverstone

To effectively manage and lead the strategic planning and compliance of all elements for the guest journey of hospitality guests for all department operated events, while supporting the operational team with on-site race day hospitality, in line with the company brief, policies, procedures, and within the agreed budget and profit margins.

To operate and be responsible for overseeing end-to-end guest services, managing stakeholder relationships, and ensuring seamless event guest journey delivery in alignment with brand standards and operational excellence.

To manage client relationships throughout the planning, organisation, and execution of event hospitality operations. To establish and implement governance frameworks for the operations department. To consistently uphold the company’s customer care objectives by demonstrating a proactive, team-oriented attitude, maintaining a courteous manner, and anticipating client and guest needs.

You will help grow and enhance the events through introducing new ideas and concepts and ensuring that they are represented at the right events with the right target audience. Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Operational Product/Proposition Portfolio

• Develop and implement comprehensive operational plans tailored to each event’s unique hospitality needs.
• Lead the creation and delivery of pre-event briefings, tabletop training sessions, and contingency exercises to ensure team readiness.
• Prepare and maintain detailed Event Control Plans, including incident response, communication protocols, and escalation procedures.
• Collaborate with internal and external stakeholders to deliver effective transport and traffic flow strategies for all guest and staff movements.
• Ensure safe, efficient, and guest-focused parking, shuttle and transport operations.
• Design and implement soft opening plans and rehearsal events to ensure operational preparedness and staff competency.
• Conduct reviews and post event debriefs to refine future operations and guest journey improvements.
• Accurately recording and communicating hospitality event information to all stakeholders internally and externally through sustainable solutions, and to work in partnership with the sales and marketing departments to ensure where possible events are marketed to engage a wider audience.
• To continually review processes and procedures to improve efficiency across departments and the business.
• To liaise directly with internal and external suppliers and contractors to order products and services in a timely and professional manner whilst ensuring purchase orders are raised in accordance with financial procedures.
• Ensure all reports are updated accurately in a timely fashion to Ensure contractors only work onsite when they have completed the appropriate documentation and are aware of the correct area(s) to work.
• Ensure contractors work within guidelines as set down in the appropriate certificates and permits to work (including scanning and identifying underground services where relevant).
• Responsible for the setup and de rig of an event and ensure that the site and venue are returned back in the same state it was handed over and complies with company standards.
• Ensuring that all hospitality functions are operated and delivered to the agreed KPI’s and service standards.
• Compiling the relevant health and safety paperwork for each event and reviewing where necessary to ensure all detail is correctly covered

Third-Party Client Management & Account Handling

• Lead the planning and coordination for third-party client areas at BGP alongside the sales account management team.
• Validate sales contracts received from other departments for all third party client events and manage all requirements to ensure all contracts and delivery standards are agreed, exceeded and met following the point of sale through to, during and post events.
• Fully administer all aspects of third party clients bookings to include but not limited to; booking systems, post-sale documentation, fulfilments of event packs including ticketing, budgets and purchasing.
• To achieve maximum profit by maximising on sales and client alterations, ensuring profit margins are achieved.
• Lead the planning and coordination for third-party client areas across all events within the event calendar.
• Serve as the main point of contact and account manager for key partners and sponsors, ensuring their requirements are met to the highest standard

Guest Services & Concierge Planning

• Oversee the design and execution of best-in-class Guest Services strategies, ensuring a luxury…