Administrative Assistant

The Income Tax Center
• Town and Country , MO , US

Posted a day ago

We are seeking a detail-oriented, dependable Administrative Professional to join our team in St. Louis, MO
. This individual will play a vital role in keeping our offices organized, efficient, and client-focused.

The ideal candidate is professional, organized, tech-savvy, and eager to learn in a dynamic accounting and tax environment. You’ll support day-to-day operations across departments, assist with client communication, document management, and ensure the smooth running of office processes during both tax and off-seasons.

As an Administrative Professional
, you will:

• Greet clients warmly and maintain a welcoming, professional office environment.
• Manage incoming phone calls, emails, and client inquiries with accuracy and care.
• Schedule client appointments, manage calendars, and confirm meeting details for preparers and advisors.
• Assist with document processing — scanning, uploading, and organizing tax and accounting files securely in our systems.
• Support electronic signature and filing workflows using Docu Sign and IRS e-file systems
  .
• Maintain accurate client records and ensure confidentiality of sensitive information.
• Prepare client correspondence, engagement letters, and billing statements as directed.
• Track deliverables (returns, signatures, payments) and provide updates to preparers or other operations team.
• Support supply management, mail handling, and light office maintenance coordination.
• Assist with team events, communications, and onboarding of seasonal staff.
• Collaborate with bookkeepers, preparers, and management to ensure client satisfaction and timely service.

Required Qualifications

• 5+ years of professional administrative or customer service experience (preferably in a financial, accounting, or office environment).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and comfortable learning new software.
• Strong attention to detail, organization, and follow-through.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced, deadline-driven environment.
• Professional, courteous, and discreet when handling confidential information.
• Legally authorized to work in the United States.

Preferred Qualifications

• Experience in a CPA, accounting, or financial services office is highly desirable.
• Familiarity with Pro Series, Canopy, Quick Books, or Docu Sign preferred.
• Previous experience coordinating client scheduling or document flow in a professional office.
• Basic understanding of billing, invoicing, or office bookkeeping is a plus.
• Associate’s or Bachelor’s degree in business administration or related field preferred.

$50,000 - $60,000

The Income Tax Center has been in business since 1995, serving thousands of individual and business taxpayers across the nation.

Our Vision is to establish a thriving community of taxpayers who pay the IRS not one red cent more than legally required.

Our Mission is to satisfy client tax, accounting, and advisory needs so outstandingly that your joy becomes infectious.

Our Values

• Care Extraordinarily as respectful servant-leaders who patiently listen, empathize, and attend to stakeholder needs.
• Think Innovatively to design and implement personalized tax, accounting, and advisory strategies.
• Walk Credibly to responsibly and responsively deliver expert solutions.
• Grow Purposefully through continuous learning that enriches our value to all our business family members.