Transition Specialist

Job Title Transition Specialist

Job Description Summary Provide additional value to our clients, both internal and external, by verifying the transition process cross functionally has been followed and all transition tasks for each individual assignment has been completed. Lead and command the internal and external clients through the transition process with exceptional organization, communication, and rationale to provide a comprehensive and positive experience.

Job Description

ACCOUNTABILITIES May be responsible for one or more of the following:

Plan, analyze and complete all required tasks of onboarding and offboarding newly awarded Multifamily property management assignments with minimal guidance and/or supervision using department tools

Lead communication among regional property managers, client accounting, corporate accounting, human Resources, technology & data solutions, ancillary services team, conversion team, external service providers, and clients involved in the property transition

Deliver a positive client (internal and external) experience during onboarding and offboarding

Identify unique transition needs and utilize critical thinking skills to plan and outline the best workflow to accommodate internal partners and external clients

Serve as knowledge hub for both external clients and internal partners for all aspects of property transitions

Operate with the highest data integrity across all platforms in a timely and efficient manner

Understand parameters in place for quality assurance as well as the ability to self-audit

Review new opportunity pipeline, pricing, and notification process with thorough understanding of impact of accurate and timely data for financial planning, project creation, and national statistics

Excellent written and verbal communication with all internal partners and external clients across all platforms

Collaborate with team members and fully align with the delineation of duties to complete all required tasks and deliverables

Ability to discern a high-risk task or deliverable and the knowledge of timing and who to best escalate issues to Effectively lead and manage multiple transitions all at various stages of completion simultaneously at an elevated level of data integrity and service to internal partners and external clients

Identify areas of improvement needed on internal processes for onboarding and offboarding and provide solutions for process change and technology solutions to improve accuracy and efficiency

Participate in regular touch bases with your manager to facilitate personal and department goals, work through challenging transitions and enhance the culture of the team through personal development

Promote consistent best practices for property transitions by sharing learned experiences with the team as well as update internal process documents or suggesting improvements to workflows

Collaborate with account managers RVPs (Regional Vice Presidents), and RPMs (Regional Property Managers) to field questions, establish solutions, and create/improve tools

Serve as a change champion and remain flexible

Maintain expertise and resolve all property management issues and questions around property onboarding and offboarding

Ability to lead, create, assign deliverables and outline timing projections for ad hoc projects

Interpret complex revenue and expense categories as it relates to client invoicing - including but not limited to payroll reimbursement, fee revenue, due from client expenses

Understand and communicate employee allocations and related Workday work tags Promote and monitor compliance requirements for both SOC controls, SOX controls, and property operations

Deliver presentations to clients during pitches MINIMUM REQUIREMENTS Bachelor's degree3+ years of relevant experience

Or any similar combination of education and experience

Experience in multifamily real estate and basic accounting knowledge, including understanding Property Management function (preferred)
Proficiency with Microsoft Office products, including Word, Excel, and Outlook Ability to understand and interpret complex real estate terminology

Effective and efficient time management skills

Detail oriented, organized, and thorough

Proven record of providing excellent internal and external customer service

Excellent interpersonal skills with high initiative, flexibility, and team approach to work Excellent oral and written communication skills to include ability to create and hold presentations PHYSICAL REQUIREMENTS Involves work of a…