Associate Premier Support Engineer; Weekday nights
Job in
Town and Country, St. Louis County, Missouri, USA
Listed on 2026-09-21
Listing for:
US Cloud LC.
Full Time
position Listed on 2026-09-21
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
As a Premier Support Engineer at US Cloud, you will be an essential part of our technical support team, assisting clients in deploying, operating, and troubleshooting Microsoft technologies. This role focuses on driving client success by resolving complex technical issues, ensuring high levels of customer satisfaction, and contributing to service improvement initiatives. You ll work collaboratively with both clients and internal teams to ensure the successful adoption of Microsoft solutions, including but not limited to Windows Server, Office 365, Azure, SharePoint, Exchange, SQL, Teams, System Center, and Dynamics.
Break/FixTicket Resolution
- Use strong knowledge of Microsoft technologies to efficiently resolve tickets.
- Quickly identify and troubleshoot issues to provide timely, lasting solutions.
- Document all troubleshooting steps and keep clients updated on progress.
- Identify and suggest improvements to enhance service delivery.
- Contribute to Knowledge Base articles and share lessons learned.
- Analyze ticket trends and recommend changes to prevent recurring issues.
- Maintain regular communication with clients, addressing issues proactively.
- Advocate for client s needs, providing strategic solutions aligned with their goals.
- Monitor client systems and offer advice to prevent technical issues.
- Create and maintain technical documentation for internal and client use.
- Promote and support the use of AI tools.
- Collaborate with team members to fill knowledge gaps and improve resources.
- Communicate technical issues clearly for both technical and non-technical audiences.
- Pursue relevant certifications to stay current in Microsoft technologies.
- Share new knowledge with the team through training and mentoring.
Apply new skills to improve daily tasks and seek opportunities for professional growth.
- 2+ years of experience in Microsoft technologies.
- Familiarity (1+ years) with Windows Server.
- Exposure to Active Directory/Azure AD and DNS.
- Basic experience in technical writing.
- Ability to work effectively in a virtual environment.
Position Requirements
10+ Years
work experience
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