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Customer Care Representative - Career
Job in
Townsend, New Castle County, Delaware, 19734, USA
Listed on 2026-06-04
Listing for:
Casella Waste Systems
Full Time
position Listed on 2026-06-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Casella Waste Systems - - Responsibilities:
Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services;
Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued;
Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed;
Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability;
Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers
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