Records & Registration Associate

Job Summary Towson University (TU) has earned distinction as both a top-100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivate the intellectual and personal growth of the entire university community.

The Registrar’s Office at Towson University is committed to providing the highest level of service to students, faculty, and staff to facilitate student success, teaching excellence, and administrative integrity at Towson University. Our office serves in a collaborative and supportive capacity with all academic and administrative departments in furthering the mission of the Division of Enrollment Management and Towson University.

The Records & Registration Associate position will provide direct support to students, faculty, staff, and the campus community regarding academic and operational issues with registration and academic records. These services are provided in person, telephone, email, and live chat. This position will also assist in the upkeep of student and academic records along with other special processes relating to registration and academic services.

The Records & Registration Associate position will require a general understanding of university departments and programs as well as policies and procedures requiring confidential matters.

• Provides customer service at the Registrar’s Service Center counter to students, faculty and campus community. Answers People Soft inquiries; screens and responds to emails sent to the Records and Registration queue; answers phone calls and refers to appropriate departments; responds to online chat messages. Review and convert student records and transcripts from legacy student database systems into People Soft and other student database systems.
  
  Coordinate with the technology team as needed to troubleshoot and resolve student record issues.
• Develops, implements and maintains electronic and paper filing systems which meets departments and University needs to satisfy requirements for retention and information security. Assists in numerous different processes within the Records & Registration office. Enters, updates, and retrieves information related to assisting faculty and staff with the input of final grades. Assist in correction of records for graduating students for degree completion and awarding.
  
  Verify enrollment, graduation via postal mail, telephone, and email of current students and Alumni.
• Acts as intermediary for Assistant Director of Records & Registration, interacting with officials, staff at all levels and the public. Provides information requiring comprehensive knowledge of Institutional policies, procedures, and special departmental issues.
• Input registration as requested by students each semester while being aware of policies regarding credit load limits and department consent required by departments. Assist students in alternate selection of course availability when the primary courses are not available or cancelled. Assist students with more complicated online registration issues.
• Edits, formats and revises a variety of documents and materials created by other departments during the posting of transfer credits and change of grade. Verifies form is approved and official transcript from the other institutions which proper course and grade are notated. Input data from approval petition and official transcript into People Soft to be recorded on the student’s official Towson University transcript.
  
  Post study abroad courses on academic records approved by the Study Abroad Office.
• Process transcript requests via counter or third‑party vendor in a timely manner. Research accuracy of information for students and academic record.
• Maintain and retrieve student electronic academic folders. Scan documents for archival purposes. Index documents to the proper student account, retrieve and shred. Assist with student inquiries and resolve conflicts or missing information.…