Technical Support Assistant - Non-Merit

Position: Technical Support Assistant I - Non-Merit
Regular

Schedule:

35 hours per week.

A full-time, non-merit vacancy, with full County benefits, exists in the Circuit Court of Baltimore County.

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in this class may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List allpromotionsand changes in job duties due toreclassificationas separate work experience on your application. Applicants must include the dates of the promotions and/or reclassifications.

Note:

Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You MUST attach your transcript(s) or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application. Unofficial copies are accepted.

Examples of Duties

Definition of Responsibility

Under the direction of the Family Law Manager, the Assistant Family Case Manager serves as first line supervisor of family DCM staff and assistant to the Family Law Manager. Ensures the efficient operation of all Family Differentiated Case Management functions by implementing, monitoring, and enforcing established procedures and policies. Exercises a high degree of independence, judgment, and discretion in administrative management, case flow, and staff supervision.

Essential

Job Duties

Coordinates and supervises staff by organizing, assigning, and monitoring workflow to ensure efficient office operations. Oversees staffing coverage for court dockets and office functions,

ensuring work is completed in accordance with established policies, procedures, and the

expectations of the bench. Monitors productivity, provides and ensures the timely and accurate

completion of assignments and case management responsibilities.

Preserves and reviews recordings of scheduling conferences to ensure quality control, procedural

compliance, and accurate recordkeeping. Schedules and manages all remote scheduling conference

dockets, including Zoom set-up and maintenance of the magistrates' calendar. Monitors and

manages DCM task queues. Generates and distributes to staff weekly report. Analyzes monthly

report. Serves as liaison among family magistrates, attorneys, court personnel, agencies, the

Clerk's Office, and the public regarding case status, scheduling matters, and court procedures.

Processes and manages employee attendance, timesheets and leave requests in Workday.

Maintains inventory and orders supplies for the DCM office. Provides backup coverage for DCM

office when necessary to ensure continuity of operations and customer service.

Reviews work performed by staff to ensure accuracy, quality, and compliance with established

policies, procedures, and court standards. Delivers on-going performance feedback and addresses

employee attendance, conduct, and corrective actions. Resolves workplace and customer conflicts

involving employees, litigants, attorneys, agencies, and other stakeholders, escalating matters to

the Family Law Manager when appropriate. Coordinates and oversees training of new employees,

ensuring proficiency in all assigned duties and responsibilities. Manages cross-training to enhance

staff knowledge, operational flexibility, and continuity of services. Collaborates with the Family

Law Manager to review legislative changes, court rules, and policy updates, and assists in

implementing necessary procedural modifications within the office. Assists the Family Law

Manager with all aspects of case management operations, including workflow management,

procedural compliance, and staff support. Other duties as assigned.

Examples of Other Duties

* Performs other assigned duties or tasks as required.

Qualifications

High school diploma plus seven years of experience in a legal environment

or

Associate's degree plus five years of experience in a legal environment.

Preferred Qualifications

Paralegal training and experience

Supervisory experience

Knowledge, Skills, and Abilities

* Must have an in-depth knowledge of court procedures; exercise a high degree of judgment, tact, diplomacy, and competence in dealing with judges, magistrates, public officials, the public and professional personnel.

* Able to use discretion in matters of confidentiality.

* Must have a thorough knowledge of legal terminology, forms, methods, and procedures.

* Should have knowledge of Windows, Microsoft Office 365 including Word, Excel, Outlook for…