Assistant Family Case Manager - Non-Merit

Overview

Regular

Schedule:

35 hours per week.

A full‑time, non‑merit vacancy with full County benefits exists in the Circuit Court of Baltimore County. This position may close at any time with little or no notice; applicants are advised to apply promptly. Non‑Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

All interested candidates must apply at this time.

Print out or email your résumé, transcripts, and any required licenses or certifications to the following address. Failure to submit proof of required qualifications will result in your application not being considered.

Under the direction of the Family Law Manager, the Assistant Family Case Manager serves as first‑line supervisor of family DCM staff and assistant to the Family Law Manager. The role ensures an efficient operation of all Family Differentiated Case Management functions by implementing, monitoring, and enforcing established procedures and policies, exercising a high degree of independence, judgment, and discretion in administrative management, case flow, and staff supervision.

• Coordinate and supervise staff by organizing, assigning, and monitoring workflow to ensure efficient office operations.
• Oversee staffing coverage for court dockets and office functions, ensuring work is completed in accordance with established policies and the expectations of the bench.
• Monitor productivity and provide timely and accurate completion of assignments and case‑management responsibilities.
• Preserve and review recordings of scheduling conferences, ensuring quality control, procedural compliance, and accurate record‑keeping.
• Schedule and manage all remote scheduling conferences, including Zoom set‑up and maintenance of the magistrates’ calendar.
• Monitor and manage DCM task queues and generate weekly and monthly reports.
• Act as liaison among family magistrates, attorneys, court personnel, agencies, the Clerk’s Office, and the public regarding case status, scheduling matters, and court procedures.
• Process and manage employee attendance, timesheets, and leave requests in Workday.
• Maintain inventory and order supplies for the DCM office.
• Provide backup coverage for the DCM office when necessary to ensure continuity of operations and customer service.
• Review staff work to ensure accuracy, quality, and compliance with established policies, procedures, and court standards.
• Deliver ongoing performance feedback and address employee attendance, conduct, and corrective actions.
• Resolve workplace and customer conflicts involving employees, litigants, attorneys, agencies, and other stakeholders, escalating matters to the Family Law Manager when appropriate.
• Coordinate and oversee training of new employees and manage cross‑training to enhance staff knowledge, operational flexibility, and continuity of services.
• Collaborate with the Family Law Manager to review legislative changes, court rules, and policy updates, and assist in implementing necessary procedural modifications within the office.
• Assist the Family Law Manager with all aspects of case‑management operations, including workflow management, procedural compliance, and staff support.
• Perform any other assigned duties or tasks as required.

• Performs other assigned duties or tasks as required.

• High school diploma plus seven years of experience in a legal environment, or
• Associate’s degree plus five years of experience in a legal environment.

• Paralegal training and experience.
• Supervisory experience.

• In‑depth knowledge of court procedures with the ability to exercise high judgment, tact, diplomacy, and competence in dealing with judges, magistrates, public officials, the public, and professional personnel.
• Discretion in matters of confidentiality.
• Thorough knowledge of legal terminology, forms, methods, and procedures.
• Knowledge of Windows, Microsoft Office 365 (Word, Excel, Outlook), and web browsers such as Microsoft Edge and/or Google Chrome.
• Proficiency with Enterprise Justice, File & Serve, Teams, and Zoom strongly preferred.
• Ab…