Pharmacy Secretary

Administrative Assistant

The Administrative Assistant will be responsible for handling a wide range of high-level administrative support, while working independently under general supervision and maintaining confidentiality. General duties include administrative functions and pharmaceutical operational support for the department, including timekeeping, maintaining employee files, word-processing, medical transcription, data report monitoring and compilation, anticoagulation clinic patient registration and follow-up, specialty pharmacy support, monitoring to ensure departmental cleanliness and miscellaneous secretarial and pharmaceutical support duties as described under Principal Duties and Responsibilities.

Education:

College Degree preferred, High School Diploma or equivalent required

Licensures/

Certifications:

Not Applicable

Experience:

3 years' experience

Skills:

• Knowledge in medical terminology
• General knowledge of office and pharmacy practices, procedures, and equipment; of business English, spelling, punctuation grammar and arithmetic
• Skill in using a variety of office software applications, such as word processing, spreadsheets, presentation packages, and databases applications to produce documents
• Skill in understanding and following oral and written instructions and in communicating effectively both orally and in writing
• Skill in proofing office correspondence, forms, and other work product for typographical errors, spelling, grammar, and punctuation
• Skill in performing basic arithmetic calculations
• Skill in accurate alphabetical and numeric filing
• Skill in customer service
• Demonstrated ability to maintain confidentiality of patient, employee, and department operational information
• Demonstrates ability to assist with pharmacy compliance regulations and auditing records

Provides superior customer service. Greet visitors and direct them to the appropriate area and answer and direct calls to the appropriate party. Acts as an ambassador for the department

Types letters, reports, forms, correspondence, test results, and other documents, using word processing, spreadsheet, database, and PPT presentation software. Ensure product is error-free and professional

Schedules, confirms, and coordinates patient appointments, as needed. Mails patient appointment reminders and calls patient prior to appointment to confirm. Pre-registers all patients and verifies authorization of patient testing orders and insurance coverage. Registers patients upon arrival. Processes new referrals, gathers information to schedule new patients, and discharges patients from Anticoagulation Clinic, as needed

Completes patient appointment verification calls, including patient travel screen questionnaire and creates patient file

Triages phone calls for Anticoagulation Clinic Pharmacists and takes messages, as appropriate. Checks voice mail messages routinely and answers promptly

Maintains department office supply stock and aids employees in ordering uniforms. Assists pharmacy buyer with maintaining accurate pharmacy inventory

Assist management in the following duties: confidentially maintains department employee files, track employee schedules in Kronos, monitor and report weekly staff tardiness/absence, monitor department compliance to established standards of practice, send communication to staff for on call Pharmacy, specialty pharmacy, and ITC, complete daily anesthesia audits and other data report reviews and compilation, if assigned

Provide support for Specialty Pharmacy including: entering new patient information, updating insurance information, manage prior authorization, contacting provider's offices and third-party payers, organize prescriptions, perform internal audits, mailings and correspondence, manage point-of-sale reports, ensure proper documentation and communication between all affected parties

Assist HR in setting up interviews. Maintains pharmacy conference room schedule

Track and update license board for Pharmacists, Technicians, and GBMC Pharmacy to ensure compliance during BOP and Joint Commission inspection. Maintains a running electronic list for easy retrieval

Schedule and attend…