ECS Building Operations Assistant

Job Summary

Towson University (TU) has earned distinction as both a top-100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivate the intellectual and personal growth of the entire university community.

Job Summary

Towson University (TU) has earned distinction as both a top-100 public university and one of the nation s great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivate the intellectual and personal growth of the entire university community.

The mission of the Event & Conference Services department is to manage and support the scheduling, planning, coordination, and overall execution for events on the Towson University campus. The department also coordinates the operation of the University Union and West Village Commons. In addition, the department is responsible for administering the Summer Conference program, utilizing campus residence halls for lodging, as well as

auxiliary and academic facilities for meetings and conference events.

The ECS Building Operations Assistant coordinates the administrative and operational functions that support Building & Front Desk Services within the University Union and West Village Commons. The position supports the efficient operation of both facilities through the coordination of office operations, student employment processes, operational systems, and departmental communications. In collaboration with the Manager for ECS Building and Front Desk Services and the Manager for ECS Facility Operations, the assistant helps ensure consistent service delivery, operational continuity, and positive customer experience.

The position also serves as a professional staff resource during assigned afternoon, evening, and weekend hours, exercising independent judgment to support daily building operations and respond to routine operational needs.

Responsibilities And Duties


Student Employment Administration & Office Operations:

• Administer functions that support Building & Front Desk Services, including student employment records, scheduling systems, hiring, and onboarding processes, training administration, personnel documentation, departmental communications, and office operations.
• Maintain accurate records and coordinate workflow to support the efficient operation of the Building & Front Desk Services unit.

• Coordinate administrative functions supporting Building Operations, including key and access management records, building documentation, inspection records, operational reporting, inventory records, vendor coordination, and other departmental administrative processes.
• Maintain accurate operational documentation to support safe and efficient building operations.

• Ensure continuity of operations by serving as the professional staff representative for Building & Front Desk Services during assigned afternoon, evening, and weekend hours.
• Exercise independent judgment to support building operations, provide guidance to student employees, resolve routine operational issues, respond to customer service concerns, and coordinate with campus partners to ensure continuity of operations during periods of reduced managerial coverage.

• Coordinate the daily operation of Building & Front Desk Services by supporting front desk operations, student staffing activities, customer service initiatives, departmental projects, operational reporting, and implementation of departmental procedures.
• Collaborate with the Manager for ECS Building and Front Desk Services to promote consistent service delivery and operational continuity.

• Coordinate operational activities related to facility readiness, maintenance communication, safety documentation, Lost & Found administration, building inspections, and collaboration with campus partners including Facilities Management, Public Safety, and Housekeeping.

• Serve as a cross-functional resource supporting the administrative and operational needs of Building & Front Desk Services and Facility Operations.
• Coordinate initiatives, facilitate communication between functional areas, and assist with departmental projects that require collaboration across multiple operational disciplines.
• Promote consistency in business practices, customer service standards, and operational procedures while helping ensure continuity of services throughout the University Union and West Village Commons.