Audit Support Services Coordinator

Who We Are

Chesapeake Employers’ Insurance Company is a purpose-driven organization dedicated to improving the lives and livelihoods of our policyholders, injured workers, team members, and the community. As a leading workers' compensation specialty insurer in the mid-Atlantic region, we take pride in being a force for good. Our 350 team members are committed to making a positive impact every day in the lives of all our stakeholders.

Join our motivated, professional team as we foster a culture of values, teamwork, innovation, and collaboration. Established in 1914, Chesapeake Employers Insurance, headquartered in Towson, Maryland, has over a century of experience, a strong financial foundation, and an "A" rating from AM Best.

This position is responsible for providing direct support to the Department Director and other units within the department.

• Fiduciary responsibility for ensuring other states' carrier policies and audits is accurate.
• Maintains, monitors, and manages other states coverage audits.
• Review and submit other states premium audits to the other states carrier for processing.
• Conducts and oversees monthly billing for Q & A for other states coverage.
• Collaborate with other states carrier to resolve any issues that may arise.
• Provides critical administrative support to policyholders and agents for the Nexus system.
• Processes and reassigns disputes for audits.
• Maintains, monitors, and manages other states coverage audits.
• Reconciliation of Peake and NEXUS systems to ensure that voluntary, physical, non-compliant, and Smart Pay audit billings are correctly entered and reflected in Nexus and Peake to ensure accuracy of Nexus and Peake generated reports.
• Manages Smart Pay (Payroll Services System) ensuring that the correct payroll information is accurately reflected on audits prior to billing.
• Applies the understanding of audit functions and processes while performing all tasks associated with the following audit functions:
  Completed Audits, Non-Compliant/Cancellation Audits, Revised Audits, Audit Disputes, Vendor audits and Audit Reassignments.
• Maintains, monitors, and manages Outlook mailboxes for incoming emails and faxes from policy holder, agents..etc.
• Process Outlook mailbox transactions accordingly.
• Collaborate with Policy Holders, Agents and internal business partners via phone and email; educating them on the audit process, providing guidance, providing Nexus system support, and by providing requested documents as needed.
• Provide administrative and general office support to the premium audit department such as ordering office supplies, processing auditors incoming mail, coordinating department events, maintaining office files, and other office duties as needed.
• UAT (User Acceptance Testing), liaison for the Premium Audit Department.
• Cross trains with other positions in Premium Audit, such as billing.
• Contributes to the achievement of established department goals and objectives; adheres to departmental policies, procedures, quality and safety standards, and consistently exhibits Chesapeake's Values and Behaviors.
• Performs other duties and special projects as assigned.

• A High School Diploma or equivalent is required.
• Associate’s degree in accounting or business-related field desired.
• Two or more years of related experience within insurance billing system (preferably workers’ comp.)
• Insurance Coursework recommended (PAAS TAP certification, APA, or CIC).
• Basic PC skills (Word, Excel).
• Ability to multi-task and re-prioritize on a daily basis.
• Understanding of workers compensation insurance, the premium audit function and premium calculation is preferred.
• Demonstrated ability to work with diverse customer base.
• Excellent…