Customer Service Representative: Bare Hills

Customer Service Representative:
Bare Hills

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

POSITION SUMMARY:

Front desk teammates are responsible for delivering an exceptional customer service experience to all customers and program participants. It is important for front desk teammates to be comfortable describing all programs to guests and respond quickly and professionally in all situations. Industry experience is not required, but people skills and a self‑motivated work ethic are extremely important! Work in a fun, upbeat atmosphere where every day is different.

This position can be full or part-time and applicants must be 16 years or older.

A perfect applicant will be available for flexible hours including nights and weekends, be a team leader, have a passion for health and fitness, and most importantly, be a great representative of our brand! To be considered for this position, you must be a high‑energy self‑starter, have an extroverted personality, and enjoy sales, marketing, and building great culture in the club.

• Greet and assist all customers, potential customers, and staff in a courteous, professional and friendly manner. Be enthusiastic towards the children and their family.
• Assist existing and prospective customers regarding their individual registration and account needs.
• Sign new members up and handle basic billing.
• Provide program information and requirements in an accurate and courteous manner.
• Handle and resolve concerns and inform supervisor of unusual situations or unresolved issues.
• Answer phone with friendly and upbeat greeting.
• Sell snacks to customers.
• Restock snacks and drinks.
• Perform daily checklist for opening and closing procedures.
• Must be willing to work evenings and weekends.

• Excellent interpersonal and problem‑solving skills.
• Previous customer service experience.
• Basic knowledge of computers.

Location:

Coppermine Racquet & Fitness - Bare Hills.

About the Organization:
Coppermine offers indoor and outdoor programs that include Lil' Kickers Soccer, Sports Clinics & Club Teams, Dance, Gymnastics, Birthday Parties, as well as Summer Camps, Winter Camps, and School's Out Camps! The Coppermine concept was founded by Alex Jacobs, a Baltimore entrepreneur. The goal of Coppermine is to house enough social, athletic, and creative activities for the entire family to enjoy and to offer the best programs for the infant child to the active senior that will allow each individual achieve excellence!