Team Member, Customer Service​/HelpDesk

Job Details

Position Location:

032673 - BLT Towson - Towson, MD 21286

Position Type:
Team Member

Salary Range: $15.00 - $18.00 Hourly

Appearance and Service

• Presents a neat, clean appearance in company uniform
• Greets each customer with a smile and a word of welcome or departure
• Maintains a clean and safe environment for customers
• Serves customers according to all company procedures and standards

Cooperation with Peers

• Works with fellow employees as part of a team, helps others when they need a hand
• Demonstrates a positive and enthusiastic attitude with co‑workers
• Helps new employees through training and orientation
• Demonstrates patience and understanding when training others
• Kept other employees informed about what they are doing

Attendance

• Is personally reliable
• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
• Provides appropriate notice when unable to be at work
• Provides written notice for being late or absent as required
• Understands and uses approved time‑keeping system

Cooperation with Management

• Is open and receptive to requests, demonstrates flexibility and dependability
• Demonstrates a positive and enthusiastic attitude with management
• Adjusts positively to requests for change from managers
• Accepts procedural changes positively and without loss of effectiveness
• Alerts management to station needs
• Anticipates problems and brings them to management’s attention
• Follows through with all commitments made

Initiative and Energy

• Takes action without being told, goes beyond what is simply required, maintains a high activity level
• Helps others when needed without being asked
• Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer
• Is effective working on more than one task at a time
• Finishes tasks completely once begun
• Suggests ideas for solving problems, improving procedures, etc.

30 hours week are entitled to enroll in medical, dental and 401(k) benefits. 32 hours a week are entitled to PTO.

Period bonus potential up to .50 cents per hour for every hour worked.