Enrollment Services Coordinator

Job Summary

Towson University (TU) has earned distinction as both a top 100 public university and one of the nation’s great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second‑largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect and supports the intellectual and personal growth of the entire university community.

The Enrollment Services Coordinator serves as a central point of contact for prospective students, current students and families while supporting critical enrollment management functions within University Admissions. This position is primarily responsible for administering the Regional Tuition Rate program. In addition, this position will provide front‑line customer service for the Enrollment Services building, support residency classification processes, and assist with enrollment management operations and special projects.

The position works collaboratively with campus partners to ensure accurate policy implementation, efficient service delivery, and a positive student experience.

• Administer the operational components of the Regional Tuition Rate program, including eligibility review, documentation verification, student communications, and appeals processing.
• Review residency‑related documentation and determine eligibility in accordance with institutional policies and procedures.
• Monitor and maintain accurate tuition coding within Slate and People Soft.
• Conduct routine audits to ensure compliance and data integrity.
• Serve as the primary point of contact for students and families regarding regional tuition eligibility and requirements.
• Collaborate with Financial Aid, Student & University Billing, the Registrar’s Office, and Information Technology to resolve student issues and ensure consistent policy implementation.
• Prepare reports, track program outcomes, and recommend process improvements.
• Serve as the receptionist and first point of contact for prospective students, current students, families, and visitors within the Enrollment Services building.
• Provide exceptional customer service through in‑person, phone, and email interactions.
• Function as a one‑stop resource by providing guidance on admissions, financial aid, billing, registration, residency, and enrollment processes.
• Assist students and families in navigating university services and connecting with appropriate campus resources.
• Manage visitor traffic, appointment coordination, and general front desk operations.
• Maintain current knowledge of enrollment‑related policies, procedures, and deadlines to provide accurate information.
• Assist with residency classification reviews and verification processes.
• Evaluate supporting documentation related to residency status and tuition classification.
• Support communication and outreach efforts related to residency determinations.
• Collaborate with campus partners to ensure consistent application of residency policies and procedures.
• Maintain accurate records and assist with compliance reporting related to residency determinations.
• Participate in admissions‑related activities such as customer service, application review, event planning, special projects, and committee work as needed.
• Perform other duties assigned to support the mission and goals of University Admissions and Enrollment Services.
• The work hours for this position may include some weekends as needed.

Required Qualifications:

• Excellent communication, customer service and interpersonal skills, with comprehensive knowledge of and skill in the application of office practices.
• Exceptional attention to detail and organization skills with the ability to manage multiple priorities while ensuring accuracy, efficiency and timely completion of tasks.
• Demonstrated ability to work collaboratively as a team player with a strong work ethic in a high volume, fast‑paced environment.
• Committed to fostering cross‑cultural communication, building positive working relationships and actively contributing to a collaborative office environment.
• The familiarity and use of technology is…