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Member Services Concierge - Banking Center Expert
Job in
Towson, Baltimore City, Maryland, 21286, USA
Listed on 2026-08-08
Listing for:
SECU
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
SECU is seeking a Member Services Representative (MSR) for our Retail Banking centers in Towson, MD. The MSR acts as the lobby concierge, greeting members and guiding them through transactions with accuracy, efficiency, and a high level of service.
The role emphasizes educating members on SECU products, making appropriate referrals, and promoting alternative channels to drive self-service. The MSR supports curbside interactions and helps manage appointment scheduling and wait times.
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