Help Desk Technician

Job Description Mile One currently has an exciting opportunity for a Help Desk Technician at our corporate headquarters in Towson.

SCHEDULE:

Monday - Friday

This is a fantastic opportunity for an empathetic problem solver to get on the ground floor of a growing and dynamic company in the IT field. Candidates will have a proven record of promoting customer service and previous IT experience is a plus but we will gladly train someone that is energetic, team oriented and professional, with outstanding telephone and written communication skills.

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Collaborate with other help desk professionals to improve customer service
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Record events and problems and their resolutions into our help desk ticketing software
• Direct unresolved issues to the next level of support personnel

• Exceptional customer service, active listening and verbal and written communication skills, professional phone voice
• Ability to ask prying questions and diffuse tense situations
• Strong time management and decision making skills
• A patient and empathetic attitude
• Must be self-motivated and self-directed
• Ability to diagnose and resolve basic technical issues
• Must have reliable transportation to report to our Towson office

Mile One believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. Mile One offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.

• Employee Purchase Program
• Mile One Support Fund: by Employees, for Employees
• Next Mile Scholarship Program
• Employee Assistance Program
• and more.

Mile One Autogroup is an equal opportunity employer and we maintain a drug free work environment.

Salary Range $18.00 - $20.00

Mile One Corporate Office

Mile One Autogroup represents 67 franchises with 25 automotive brands and operates 54 service centers in Delaware, Maryland, Missouri, Pennsylvania, North Carolina and Virginia. Its portfolio includes the Hall, Heritage, Herb Gordon, Annapolis, Motor World and Plaza Motors divisions. We are the largest automotive sales and service network in the region with our corporate office located in Towson, Maryland.

We believe taking care of our employees is the most important step in creating a positive workplace and a successful company. Mile One is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best.

We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.