Student Success Coach; SUO

Position Summary

The Stevenson University Online (SUO) Student Success Coach (SSC) is responsible for providing effective, regular, responsive, and proactive academic and holistic support for online students to support their retention, success, and graduation. The SSC is assigned a portfolio of academic programs and advises SUO students in these programs on course selection and academic planning, majors and careers, academic progress, and general University policies and procedures.

Meeting performance metrics, cross-training to provide general academic support for all programs, and contributing to the development and implementation of value‑added resources, activities, and programming for SUO students that promote their connection to the university and support their engagement, success, and retention are expected. The SSC interfaces with students, faculty, staff, and external constituencies in SUO advising, retention, and recruiting efforts as requested.

The SSC tracks and collects relevant data and compiles regular and ad‑hoc reports as assigned. This position is campus‑based and housed on the university’s Greenspring campus. The SSC is a member of the SUO team and supports overall operations, events, and initiatives as assigned.

Master’s degree in education, counseling, student personnel/development, or a related field plus 3 years of experience in an educational setting performing student advising required, or equivalent combination of education and experience. Experience supporting online students in the college environment preferred.

• Demonstrated success in problem‑solving, critical thinking, effective multitasking, trouble‑shooting, decision‑making, counseling, conflict mediation, and meeting deadlines.
• Knowledge and understanding of evidence‑based approaches to student academic advisement, development, retention issues, trends, and programs.
• Demonstrated ability to exercise sound judgment, tact, and discretion, and to maintain confidentiality and integrity with handling sensitive and confidential information.
• Knowledge of rules, regulations, and laws regarding student records and ability to operate in accordance with the Family Educational Rights and Privacy Act (FERPA).
• Excellent interpersonal, cultural competency, and networking skills, commitment to modeling inclusive behavior and promoting a culture of belonging, and demonstrated ability to communicate and work collaboratively and effectively with a wide range of constituencies in a diverse community.
• Excellent written and verbal communication skills.
• Proficiency in using Microsoft Office, student records systems, early alert monitoring systems, social media and web communications, and database systems.
• Demonstrated ability to work cooperatively with others and to provide excellent customer service to students, parents, and all members of the campus community.
• Willingness to learn.
• Demonstrated ability to work effectively in a collaborative, fast‑paced work environment, to perform effectively with fluctuating workload, and to meet established deadlines.
• Self‑motivated, flexible, and strong work ethic.
• Demonstrated experience in interpreting and applying academic policies.
• Demonstrated ability to work independently and as a member of a team.
• Experience implementing effective educational assessment practices.
• Ability to make sound decisions using individual discretion and independent judgment.
• Demonstrated ability to handle data and information with careful attention to detail and accuracy.
• Commitment to integrity, excellence, learning, and community.
• Ability to work evenings and weekends as needed.
• Ability to travel as needed.

Light work:
Exerting up to 20 pounds of force occasionally and/or a negligible amount of force to move objects. Reaching, standing, walking, keyboarding, grasping, talking, hearing, repetitive motions. Close visual acuity. Requires the ability to speak clearly and effectively for an extended period of time and additional hours for meetings/events, including evening and weekends. Not substantially exposed to adverse environmental conditions.