Medical Program Manager & Instructor

Medical Program Manager & Instructor

Towson University (TU) has earned distinction as both a top-100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivating the intellectual and personal growth of the entire university community.

The Medical Program Manager & Instructor is responsible for the operational management, instructional delivery, student support, and externship coordination of allied health training programs, including Certified Clinical Medical Assistant (CCMA), EKG, Pharmacy Technician and other workforce development healthcare programs. This position supports instructional quality, student success, instructor engagement, and program growth through hands‑on leadership and collaboration with faculty, students, clinical partners, and community stakeholders.

Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

• Oversee laboratory management, including organizing and evaluating inventory, ordering and maintaining supplies, managing supply closets, and maintaining up-to-date supply listings to support instruction.
• Coordinate repair and maintenance of medical equipment and task trainers.
• Prepare and manage laboratory spaces at satellite campuses, including regular visits to campus locations as needed.
• Oversee inventory and distribution of student and instructor uniforms.

• Meet with instructional teams prior to course starts to review expectations, schedules, and course delivery.
• Consult with instructors regarding curriculum and material updates.
• Maintain and update course syllabi and instructional documentation.
• Identify and recruit subject matter experts qualified to provide clinical instruction.
• Coordinate onboarding and orientation for new clinical instructors.
• Collect, review, and assess course and instructor evaluations to support continuous improvement initiatives.

• Manage externship placement processes for healthcare programs.
• Provide externship overviews and expectations to students during the first week of class.
• Match students with externship sites based on student interest, availability, and partner capacity.
• Communicate with externship placement coordinators to confirm placements, start dates, and successful onboarding.
• Assist in resolving student attendance, professionalism, or behavioral concerns during externships.
• Collaborate with program support staff to review timesheets and ensure completion of externship requirements.
• Follow up with externship partners regarding student performance and potential employment opportunities.

• Provide ongoing student support for CCMA, EKG, and related healthcare programs.
• Hold regular weekly office hours for student advising and academic support.
• Monitor student progress within self‑paced learning management systems for NHA courses and proactively contact students who are behind or not meeting expectations.
• Address student attendance, conduct, and performance concerns throughout the program lifecycle.

• Provide classroom, laboratory, and/or hybrid instruction for up to 200 instructional hours annually for CCMA, EKG, Phlebotomy courses.
• Deliver engaging, hands‑on healthcare instruction aligned with industry standards and certification requirements.
• Prepare instructional materials, assessments, and learning activities that support student success and workforce readiness.
• Other duties as required.

• Three years of experience.
• Current healthcare credential or certification relevant to the instructional area required.
• Teaching, training, or workforce development experience preferred.
• Strong organizational, communication, and project management skills.
• Ability to manage multiple priorities and work collaboratively with instructors, students, and external partners.
• Proficiency with Microsoft Office Suite and administrative systems.
• Experience with learning management systems, like Blackboard.
• Familiarity with NHA.
• Ability to oversee maintenance, troubleshooting, cleaning, and repair coordination of specialized healthcare instructional equipment and task trainers to ensure operational readiness and compliance with instructional standards.
• Coordinate service and repair requests for clinical training equipment, including EKG machines and other laboratory devices, working with vendors and internal departments as needed.
• Lifting, transporting, and setting up instructional materials, medical equipment, and supply boxes weighing up to 30 pounds.
• Bending, reaching, standing for extended periods, and demonstrating clinical and laboratory procedures for instructional purposes.
• Work in office, classroom, laboratory, clinical, and…