Regional Technician Development Partner

• Build and maintain the regional technician development roadmap with the Technician Program Manager and Regional Service Leader
• Gather and prioritize technician learning needs, skill gaps, emerging requirements, and business priorities
• Lead recurring reviews, action tracking, participation updates, and effectiveness measures
• Conduct quarterly and year-end business pulse reviews
• Maintain visual management tracking training demand, participation, completion, progression, FIN capacity, engagement, and business outcomes
• Coordinate regional delivery of apprenticeship, onboarding, technical training, skill advancement, and career pathway programs
• Support train-the-trainer processes and partner with instructors and field leaders on training readiness, scheduling, participation, and follow-through
• Facilitate or support training delivery in small and large formats
• Ensure execution aligns with safety, quality, operational, and technician engagement goals
• Build relationships with schools, apprenticeship programs, workforce organizations, and early talent channels
• Coordinate outreach, events, and partnerships promoting technician career pathways and hiring readiness
• Support pre-employment and early career initiatives
• Partner with Recruiting and regional leaders to develop technician talent pipelines
• Communicate schedules, expectations, participation needs, outcomes, trends, feedback, best practices, and execution insights
• Coordinate training accomplishments, program updates, and success stories with communication or marketing partners
• Maintain program documentation, schedules, participation records, learning resources, and outcomes
• Manage training resources, tools, materials, and logistics
• Conduct portfolio reviews of executed and forecasted training
• Analyze program data and field feedback to recommend adjustments
• Travel within the region approximately 30-40% to support onsite training, relationship building, workforce outreach, and regional execution
• Report directly to the Regional Service Leader with a dotted-line relationship to the Technician Program Manager

• High school diploma or GED with at least 7 years of relevant experience, or bachelor degree with at least 5 years of relevant experience
• Relevant experience may include HVAC service, technical training, workforce development, operations, education, or program management
• Strong written, verbal, and interpersonal communication skills
• Ability to influence cross-functional teams without formal authority
• Strong organizational, program management, problem-solving, and decision-making skills
• Ability to analyze program data, identify trends, and recommend actions based on business needs
• Ability to travel regionally approximately 20-30%
• Experience supporting technician development programs in an HVAC or service-focused environment preferred
• Experience working with the Field Instructor Network or similar technical training network preferred
• Experience building relationships with schools, apprenticeship programs, workforce organizations, or community partners preferred
• Experience leading team meetings, mentoring technicians, or coordinating multi-stakeholder programs preferred
• Track record of improving program adoption, training participation, or technician development outcomes preferred
• Safety Sensitive role; additional drug screening may be required

Demonstrates expertise in technician development program management, including training delivery, relationship building with educational institutions, and data analysis to enhance program effectiveness. Proficient in coordinating apprenticeship and onboarding initiatives while ensuring alignment with safety and operational goals.

• Program Management
• Technical Training
• Data Analysis
• Relationship Building
• Communication Skills

• HVAC Service
• Workforce Development
• Training Delivery
• Program Documentation
• Training Participation Tracking
• Skill Gap Analysis
• Mentoring
• Decision-Making
• Problem-Solving
• Action Tracking

• Interpersonal Communication
• Organizational Skills
• Influencing Without Authority
• Collaboration
• Adaptability

• Technician Development
• Apprenticeship Programs
• Field Instructor Network
• Career Pathways
• Safety Standards

• Visual Management Tools
• Training Management Systems
• Data Analysis Software
• Logistics Management Tools
• Communication Platforms