Customer Service Management – Field Service Representative

• Provide on-site technical assistance to military organizations to meet contractual commitments and business objectives
• Act as liaison between military customers and GE Aerospace engineering and factory teams
• Support overhaul, management, repair, installation, and maintenance of F103, CFM
  56, and other assigned propulsion system programs
• Interpret technical data and instructions for maintenance and troubleshooting
• Identify special tools and support proper use of tooling and handling equipment
• Recommend and develop informal local training and identify training gaps
• Review malfunctions, assist with fault isolation and root cause analysis, and resolve maintenance issues
• Evaluate maintenance effectiveness to improve practices and reduce repeat issues
• Assist with work scope reviews, maintenance scheduling, data recording, and hardware tracking
• Apply analytical tools for root cause analysis, issue resolution, and trend identification
• Demonstrate best practices for engine and component disassembly, repair, and assembly
• Coordinate maintenance, logistics, and operational tasks between the customer and GE Aerospace personnel

• Bachelor’s degree from an accredited college or university, or high school diploma/GED with at least 4 years of field service or maintenance experience as a Military Field Service Representative
• Minimum 3 years of field maintenance, modification, and repair experience on propulsion system products
• Highly mobile to meet customer, program, and business needs
• Currently possess or provide verified evidence to achieve a YW Level of USG Clearance
• Ability to access U.S. export-controlled information
• For non-protected individuals, ability to obtain U.S. Government authorization to access U.S. export-controlled information
• Legally authorized to work in the United States
• Successful completion of a drug screen, as applicable
• May be subject to random and reasonable-suspicion drug and alcohol testing

Demonstrates expertise in field maintenance, modification, and repair of propulsion systems, with a strong focus on technical assistance, troubleshooting, and root cause analysis. Capable of coordinating logistics and operational tasks while ensuring compliance with U.S. export-controlled information requirements.

• Field Maintenance Experience
• Propulsion System Repair
• Root Cause Analysis
• U.S. Government Clearance
• Technical Data Interpretation

• Maintenance Management
• Troubleshooting
• Fault Isolation
• Analytical Tools Application
• Engine Disassembly and Assembly

• Communication
• Liaison Skills
• Training Development

• U.S. Government Authorization
• Drug Screen Completion

• Military Field Service Representative
• F103
• CFM
  56
• Maintenance Effectiveness
• Logistics Coordination

• Special Tools Identification
• Tooling and Handling Equipment