Medical Assistant II, Diabetes & Endocrinology

Medical Assistant II, Diabetes & Endocrinology

Location
: 515 Fairmount Avenue, Suite 401 Towson, MD 21286

Job Summary

Under direct supervision of the on‑site provider, assists in the delivery of patient care. Performs delegated medical tasks, assists providers and nursing staff with patient care and may perform clerical duties. This position will utilize the electronic medical record (EMR) for documentation purposes. The role requires access to medication storage areas and transport of medications to and from storage and delivery areas.

The employee fully participates in the day‑to‑day operations and patient flow, and acts as a resource for Medical Assistant I. Demonstrates leadership through collaboration, teamwork, communication, accountability, customer service, and advanced knowledge of clinical skills.

Primary Responsibilities

• Greets patients in a courteous, friendly, respectful, and professional manner, always maintaining appropriate eye contact.
• Follows communication protocols, responds to customer questions, concerns, and complaints, and attempts resolution. Pursues service recovery when customer expectations have not been met.

• Gathers and documents brief history and chief complaint in the medical record. Accurately completes and documents patient questionnaires, health screenings, and chief complaint in the EMR, ensuring high‑quality and compliant documentation that supports optimal care.
• Follows established practice workflows to facilitate efficiency and timely service to patients.
• Prepares patient for examination, performs and documents vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital and/or practice policy, reporting out‑of‑range values to the provider. Assists provider with procedures.
• Performs routine clinical testing, including obtaining blood and urine specimens, vision testing, hearing screening, incentive spirometry, EKG, point‑of‑care testing, and vital signs. Follows protocols to obtain necessary testing based on the chief complaint prior to the exam.
• Provides pre‑printed patient education material as directed by the provider.
• Performs high‑level disinfection of equipment, instruments, and environment per hospital and/or practice procedure.
• Stocks and restocks supplies and exam rooms, maintaining necessary supplies in the clinical area.
• Ensures equipment used in the clinical area has a current clinical engineering sticker and is ready for use.
• Provides care appropriate to the patient populations served, assessing data reflective of each patient’s requirements relative to population‑specific and age‑specific needs, and caring for patients as described in the unit/area/department policies and procedures.
• Participates in medical assistant skill development and competency evaluation.
• Participates in practice‑based process improvement efforts.
• Active participant in clinic huddles and staff meetings.
• Meets all competencies in medical assistant roles specific to the practice site and works independently, serving as a resource for others. May precept new medical assistants and students within practice development.
• Based on established competencies, administers selected medications and injections under direct supervision of provider as per hospital and/or practice policy. Assists in vaccination programs, including giving injections and tracking data in an approved database.

• Assists with front desk operations, including patient check‑in and check‑out, scanning and filing, patient phone calls, and fee disclosures.
• Enhances the patient and family experience by informing of possible delays, being aware of potential barriers to a positive patient experience, and remediating or escalating using the chain of command.
• Timely reviews business communication, such as In Basket, email, and telecommunications.
• Plays an active role in compliance with regulatory and practice and/or hospital policy requirements, maintaining a safe environment of care and reporting safety concerns.

• Participates in personnel skill and competency development and training as requested by practice manager.
• Responsible for…