Windows Desktop Engineer - TS​/SCI w​/Poly

Job Description

WINDOWS DESKTOP ENGINEER

Advance how our customers operate while you advance your career. Join GDIT as a Windows Desktop Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able To Obtain:
Top Secret SCI + Polygraph

Public Trust/Other

Required:

None

Job Family: IT Infrastructure and Operations

US Citizenship

Required:

Yes

Location:

On Site, USA MD Annapolis Junction

Travel Required:

Less than 10%

Telecommuting Options:
Onsite

Scheduled Weekly

Hours:

40

Job Description (Responsibilities):

• Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
• Diagnose and resolve complex hardware and software problems.
• Perform root cause analysis for recurring issues and implement permanent fixes.
• Ensure the stability, security, and performance of Windows desktop systems.
• Apply patches, updates, and configuration changes to maintain compliance and security standards.
• Manage and resolve high-priority incidents and problems within SLAs.
• Document resolutions and create knowledge base articles to improve future support processes.
• Conduct post-incident reviews to identify improvements.
• Collaborate with cross-functional IT teams on projects, providing expertise on Windows desktop environments.
• Assist in the design and implementation of new technologies and solutions.
• Provide guidance and training to Tier 1 and Tier 2 support staff.
• Assist end-users with complex technical issues and provide advanced troubleshooting.
• Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues.
• Generate reports on system performance, incident resolution, and other metrics as required.

• Education:
  
  Bachelor of Arts/Bachelor of Science
• Experience:
  
  5+ years of related experience
• Technical skills:
  Windows operating systems (Windows 10, Windows 11) and related technologies
• Security clearance level: TS/SCI w/ Poly
• US citizenship required
• Strong understanding of hardware components, peripheral devices, and drivers
• Experience with system imaging, deployment, and management tools (SCCM, MDT)
• Advanced troubleshooting skills and ability to diagnose complex issues
• Excellent communication and interpersonal skills
• Strong documentation and organizational skills
• Experience with scripting and automation (e.g., Power Shell)
• Knowledge of ITIL framework and best practices
• Experience with endpoint security solutions
• Familiarity with cloud services and integration (e.g., Microsoft Azure)
• Required
  
  Skills and Abilities:
  
  Proficiency with Active Directory, Group Policy, and network configurations
• Occasional evening or weekend work may be required. On-call support may be required
• Certification
  
  Required:
  
  CompTIA Security+

GDIT is your place. We are a global technology and professional services company delivering consulting, technology and mission services to government agencies. Our total rewards package includes comprehensive benefits, 401K with company match, flexible work options where possible, paid time off, and disability/life insurance options. We are committed to an inclusive culture and a military-friendly workplace.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

#GREENWAY

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