Information Technology Technician Levels
Listed on 2026-02-12
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IT/Tech
IT Support, Technical Support
Overview
Role Overview: The Information Technology Technician role advances mission outcomes through practical, day‑to‑day execution and clear communication. Responsibilities blend hands‑on problem solving with careful planning, coordination, and documentation.
Levels & Qualifications Level 1:Information Technology Technician Level 1
Education:
AA or 2-year technical school
Experience:
None
Summary:
As a Level 1 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Operates under close guidance, applying established procedures and building fluency in tools and workflows.
Information Technology Technician Level 2
Education:
AA or 2-year technical school
Experience:
2 years
Summary:
As a Level 2 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Handles assignments independently, validating results and collaborating across teams to remove blockers.
Information Technology Technician Level 3
Education:
Bachelor 's Degree
Experience:
5 years
Summary:
As a Level 3 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Handles assignments independently, validating results and collaborating across teams to remove blockers.
Information Technology Technician Level 4
Education:
Bachelor's Degree
Experience:
8 years
Summary:
As a Level 4 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Works with broad autonomy, shaping approach, mentoring teammates, and resolving complex issues with minimal oversight.
Information Technology Technician Level 5
Education:
Bachelor's Degree
Experience:
12 years
Summary:
As a Level 5 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Works with broad autonomy, shaping approach, mentoring teammates, and resolving complex issues with minimal oversight.
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