Desktop Support Specialist

The ideal candidate should have the following:

• Communicate effectively with all levels of customers including administrators, staff, students and vendors.
• Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples).
• Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures.
• Installs and configures supported device operating systems.
• Performs routine diagnostics and maintenance with multiple operating systems.
• Installs and configures applications and other supported software packages.
• Tests new releases for supported systems.
• Performs network support and troubleshooting duties.
• Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages.
• Troubleshoots hardware and software issues.
• Assists teachers with resolving device related problems.
• Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity.
• Coordinates with vendors when necessary.
• Participates as team member on small and/or large projects.
• Records activities in the work order system.
• Updates/Creates internal supported system documentation.

• Associates Degree in a related technology area.
• Minimum of three (3) years’ experience installing, upgrading, troubleshooting.
• Knowledge of Windows and Apple hardware and software platforms.
• Ability to perform technical tasks with minimal supervision.
• Must be able to follow oral and written directions.
• Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.
• Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position).

• Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware.