System Administrator

Description

The Level 2 System Administrator provides comprehensive support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems. This role is responsible for managing IT system infrastructure and supporting day‑to‑day operations across client/server, storage, network, mobile, and database environments. The administrator delivers Tier 1 (Help Desk) and Tier 2 (Escalation) support, ensures system reliability, performance, and availability, and communicates system status and resolution updates to agency management and internal customers.

Responsibilities also include configuring and managing UNIX and Windows operating systems, supporting dispatch systems and associated hardware, and assisting with basic database administration tasks to ensure data integrity and system performance.

• Provide implementation, troubleshooting, and maintenance support for IT systems
• Deliver Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution
• Manage daily configuration, operation, monitoring, and maintenance of IT systems
• Support client/server, storage, network, mobile device, and database environments
• Assist users with accessing and effectively using IT systems and applications
• Monitor system and database performance, optimize operations, and manage resource utilization
• Perform system and database capacity analysis and planning
• Provide in‑depth troubleshooting for complex IT and database‑related issues
• Support escalation processes and communicate system status to agency management and internal customers
• Provide detailed analysis and feedback for escalated trouble tickets
• Support dispatch systems and related hardware issues through resolution
• Configure, manage, and maintain UNIX and Windows operating systems
• Install, load, and troubleshoot operating system software
• Maintain system integrity and configure network components
• Implement operating system enhancements to improve reliability and performance
• Provide support for database systems, including basic administration tasks such as monitoring, backup coordination, user access support, and troubleshooting database‑related issues

• Ten (10) years of experience as a System Administrator supporting programs and contracts of similar scope, type, and complexity
• Bachelor's degree in a technical discipline from an accredited college or university
  • Five (5) additional years of System Administrator experience may be substituted in lieu of a bachelor's degree
• Experience supporting database environments (e.g., assisting with monitoring, backups, performance troubleshooting, and user access) is desired

• U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
• Certification Requirements:
  • DOD 8570 Certification
• This position requires an active Security Clearance with appropriate Polygraph.

Founded in 2007, Columbia Technology Partners is Woman‑Owned, Service‑Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies. Since its inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems. With a proven track record in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation;

our employees have the experience, expertise, and innovative thinking our customers need for results that exceed expectations. CTP staff have worked closely with both government engineers and management to gather mission requirements, develop the architecture to deliver the needed functionality and assess tools available to meet or exceed the needs of the mission.

At Columbia Technology…