Systems Administrator, Office of Technology Services

Job Summary

Towson University seeks a Systems Administrator in the Office of Technology Services (OTS) within the Solutions Engineering (SE) group. The role manages daily administration, support, and improvement of enterprise desktop and server services, resolving complex service requests, supporting system monitoring, vulnerability management, and documentation initiatives. The position may offer telework up to two days per week after 90 days of service.

• Provide advanced troubleshooting, operational support, and technical oversight for desktop and server services.
• Resolve advanced client‑side issues requiring deeper system knowledge, cross‑service analysis, or coordination with backend platforms.
• Act as primary escalation point for selected desktop and endpoint services, bridging support teams and engineering functions.
• Identify root causes, improve service reliability, and reduce repeat incidents through documentation and service enhancements.
• Serve as technical lead for select SE services such as emergency alert system, software licensing servers, endpoint protection platforms, and software deployment and patching solutions.
• Serve as secondary administrator for multiple systems, contribute to technical planning and special projects.
• Provide consulting services for academic and administrative units, collaborate with Help Centers, Client Services, and Information Security teams.
• Mentor and coordinate the Assistant Systems Administrator student employee, assigning work, providing training, and assisting with issue escalation.

• Bachelor’s degree in a related field.
• Experience providing end‑user client support in a professional environment.
• Working knowledge of Windows operating systems and common desktop software applications.
• Ability to work effectively in a collaborative, team‑oriented environment.
• Availability for occasional, scheduled off‑hour maintenance.

• Two (2) years of related professional IT experience.
• Experience working in a mid‑ to large‑sized organization.
• Familiarity with JAMF, scripting (Power Shell, shell scripting), Microsoft 365 services, and related technologies.

Salary: $77,500‑$82,500 annually. Full University benefits include 22 days of annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission.

This position will be open for a minimum of 14 days. A cover letter and resume with your online application are required.

Towson University is an Equal Opportunity Employer. If you need a reasonable accommodation for any part of the employment process, please send an email to adarequest.

Organization:
Administration & Finance Division