More jobs:
Director, Executive
Job in
Towson, Baltimore City, Maryland, 21284, USA
Listed on 2026-06-01
Listing for:
Stanley Black and Decker
Full Time
position Listed on 2026-06-01
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
** Director, Executive Experience*
* ** Towson, MD or Charlotte, NC*
* ** Come make the world and accelerate your success.*
* It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
** The Job:*
* As a Director, Executive Experience, you'll be part of our Information Technology Application Support & Maintenance team working as an onsite employee.
You'll get to:
+ Responsible for the full lifecycle management of the Executive Experience service tower and acts as the single point of accountability for the technology experience of senior leaders and executives globally.
+ Bridges the gap between executive business needs and IT service delivery by ensuring a world-class, proactive and personalized technology experience.
+ Leads a dedicated Executive Experience team, manages vendor performance, and partners closely with senior stakeholders, including the C-suite, to ensure seamless, frictionless IT support for executives.
+ Drives continuous improvement by leveraging experience analytics, sentiment measurement, and proactive service models.
+ Define and deliver a global executive experience strategy and roadmap, aligned with the IT Operations vision.
+ Lead and manage a high-performing Executive Experience team, ensuring exceptional, white-glove support to senior leaders and board members.
+ Oversee the delivery of executive technology services, ensuring alignment to experience objectives, SLAs, and quality standards.
+ Partner with IT Operations, Service Experience, and IT Communications teams to ensure rapid incident resolution and seamless request fulfilment for executives.
+ Implement experience analytics and sentiment measurement tools to proactively identify friction points and improve executive satisfaction.
+ Oversee vendor and MSP delivery models to maintain high-quality, globally consistent services.
+ Drive proactive readiness for executive engagements, including board meetings, investor calls, and other high-profile events.
+ Act as a trusted advisor to senior leaders and executive assistants, helping them maximize the value of collaboration tools and digital workplace technologies.
+ Provide consolidated reporting on executive service performance, sentiment trends, and improvement initiatives.
+ Champion a continuous improvement mindset, leveraging data to enhance executive productivity and drive measurable business outcomes.
** The Person:*
* You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
+ Undergraduate degree and 10+ years relevant experience, or Graduate degree and 8-10 years relevant experience.
+ 10+ years of IT Operations, End-User Services, or Digital Workplace leadership experience, including global scope.
+ 5+ years leading teams with direct people management responsibility.
+ Proven experience delivering VIP/white-glove IT support services in a complex, enterprise environment.
+ Prior experience in executive stakeholder engagement, including direct interaction with C-suite leaders.
** The Details:*
* You'll receive a competitive salary and a great benefits plan, including:
+ Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
+ Discounts on Stanley Black & Decker tools and other partner programs.
** And More:*
* We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
+ _Grow:_ Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
+ _Learn:_ Have access to a wealth of…
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