Director, Executive

The Job:

As a Director, Executive Experience, you’ll be part of the Information Technology Application Support & Maintenance team working as an onsite employee.

Responsible for the full lifecycle management of the Executive Experience service tower and acts as the single point of accountability for the technology experience of senior leaders and executives globally.

Bridges the gap between executive business needs and IT service delivery by ensuring a world‑class, proactive and personalized technology experience.

Leads a dedicated Executive Experience team, manages vendor performance, and partners closely with senior stakeholders, including the C‑suite, to ensure seamless, frictionless IT support for executives.

Drives continuous improvement by leveraging experience analytics, sentiment measurement, and proactive service models.

Define and deliver a global executive experience strategy and roadmap, aligned with the IT Operations vision.

Lead and manage a high‑performing Executive Experience team, ensuring exceptional, white‑glove support to senior leaders and board members.

Oversee the delivery of executive technology services, ensuring alignment to experience objectives, SLAs, and quality standards.

Partner with IT Operations, Service Experience, and IT Communications teams to ensure rapid incident resolution and seamless request fulfilment for executives.

Implement experience analytics and sentiment measurement tools to proactively identify friction points and improve executive satisfaction.

Oversee vendor and MSP delivery models to maintain high‑quality, globally consistent services.

Drive proactive readiness for executive engagements, including board meetings, investor calls, and other high‑profile events.

Act as a trusted advisor to senior leaders and executive assistants, helping them maximize the value of collaboration tools and digital workplace technologies.

Provide consolidated reporting on executive service performance, sentiment trends, and improvement initiatives.

Champion a continuous improvement mindset, leveraging data to enhance executive productivity and drive measurable business outcomes.

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation.

Undergraduate degree and 10+ years relevant experience, or Graduate degree and 8‑10 years relevant experience.

10+ years of IT Operations, End‑User Services, or Digital Workplace leadership experience, including global scope.

5+ years leading teams with direct people management responsibility.

Prior experience in executive stakeholder engagement, including direct interaction with C‑suite leaders.

Competitive salary and benefits include:

• Medical, dental, life, vision, disability coverage
• 401(k) plan and Employee Stock Purchase Plan
• Paid time off, vacation, holidays & personal days
• Tuition reimbursement
• Discounts on Stanley Black & Decker tools and other partner programs

The salary range for this position is $134,300-$231,700. The salary offered within the range may vary depending on factors such as level, location, skills, and experience, and is in compliance with local wage requirements.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

Workplace discrimination is illegal (eeoc.gov)