Lab Systems Administrator

Lab Systems Administrator (260000GI)

Towson University (TU) is a top‑100 public university located north of Baltimore, Maryland. The Department of Computer and Information Sciences (CIS) within the Fisher College of Science and Mathematics serves over 19,000 students and offers a range of undergraduate, graduate, and doctoral programs with a strong focus on research in cybersecurity, software engineering, data sciences, and systems.

• Primary Service Responsibilities
  • Assist in the implementation and maintenance of production‑level Windows, Linux, and virtual development environments for teaching and research labs.
  • Develop and maintain scripts for system updates, application deployment, and access account management.
  • Proactively identify, resolve, and communicate technical problems with minimal impact to classroom instruction or research.
  • Develop and implement a fully integrated response mechanism for service interruptions.
• General Administrative Responsibilities
  • Administer proactive maintenance for lab and classroom technologies and projects.
  • Track operations and support course and project facilities, resources, and supplies.
  • Monitor and resolve assigned support requests for system installations or troubleshooting.
  • Perform regular system and lab checks for failed hardware components or warning indicators.
  • Oversee the management of the print server and reporting mechanisms.
• Faculty and Student Technical Support
  • Provide technical support to faculty and student software engineering, data science, and cybersecurity research groups.
  • Guide student lab assistants and tutors.
  • Implement services for database courses, system updates, software version control, and VM/Docker repositories.
• Planning
  • Develop project plans related to service upgrades, migrations, and integration.
  • Execute plans, including test scenarios to ensure that technology services meet functional, continuity, and configuration requirements.
• Documentation
  • Implement and maintain documentation of system installation, configuration, standards, and guidelines.
  • Develop and document recommendations and policies for system configurations and lab usage.
  • Comprehensively document services for faculty and students.
• Communication
  • Deliver cross‑training in assigned services.
  • Collaborate with technical staff, faculty, and students within CIS.
  • Collaborate with the Office of Technology Services (OTS) and stay current with education sector trends.
  • Proactively communicate with management about issues that may affect delivery schedules or the reliability, security, and performance of the environment.
  • Ensure compliance with time, task tracking, and service status communications as directed by management.
• Security and Risk Management
  • Evaluate and maintain security best practices for course and research services.
  • Provide auditable tracking of security status and system access.
• Work hours may include evenings as needed.
• Telework may be available up to two days per week after 90 days of service in good standing.

• Required Qualifications
  • Strong proficiency with Windows and Linux operating systems.
  • Working knowledge of computing environments, scripting languages, system management, and security.
  • Ability to manage and prioritize multiple tasks in a team environment, communicate technical information, and exhibit interpersonal and problem‑solving skills.
• Preferred Qualifications
  • Strong proficiency in software applications, including virtualization (VM, Docker), IDEs, development tools, data science, cybersecurity, system architecture, systems administration, web development, programming languages, database engines, version control systems, and related technologies.

Targeted hiring range: $66,000. Full university benefits include 22 days of annual leave, up to 17 holidays, personal and sick days, health, life, and retirement plans, and tuition remission. Additional perks and discounts are available on the university website.

For consideration, submit a cover letter and résumé through the online application. This position will remain open for a minimum of 14 days.

Towson University is an Equal Opportunity Employer. If you need a reasonable accommodation for any part of the employment process, please email adarequest.

Towson University is a smoke‑free campus.