Technical Support Assistant - Non-Merit

Technical Support Assistant I

The Technical Support Assistant I assists the Circuit Court in operating the Digital Recording System, which is used to record testimony in Judicial and Magistrate's hearings in the Circuit Court for Baltimore County.

Essential Job Duties

• The Technical Support Assistant I is responsible for operating the Digital Recording System in the Circuit Court for Baltimore County. This system is an audio recording network, utilized for recording and storing testimony for twenty courtrooms and seven magistrates' hearings rooms and two other locations.
• Duties include the administration of requests for transcripts; reviewing and "tagging" archived recordings; monitoring of court personnel from a network control room to insure correct "start up", "shut down" and tagging procedures and providing training as needed.
• Additional responsibilities will include in court "tagging" of daily dockets, troubleshooting network problems in various court locations and ensuring the storage. Flexible work hours may be necessary when daily court sessions are extended beyond normal business hours. Backup support for other Digital Recording Assistants is an essential element of employment.

Examples of Other Duties

• Performs other assigned duties or tasks as required.

Qualifications

• High School Diploma
• Associate's or Bachelor's degree
• Entry level technically savvy
• Must have a basic knowledge of office procedures and methods;
• Must have the ability to keep accurate records;
• Must have the ability to process information according to established guidelines;
• Must be able to exercise a high degree of judgment, tact, diplomacy and competence in dealing with judges, public officials, attorneys, the public and professional personnel.
• Should be competent in a Microsoft Windows environment and have a working knowledge of Word, Excel and can adapt to changing technology. It is strongly desired that the person in the position be technically adept.

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. Mail or deliver documents to: ATTN:
Technical Support Assistant I Office of Human Resources Baltimore County Government 308 Allegheny Ave. Towson, MD 21204

Examination Procedure

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

This position is a non-merit unclassified position with the Circuit Court for Baltimore County and is subject to the personnel policies and procedures adopted by the Court. The work of this classification is essentially sedentary but may include occasional walking, standing, lifting of boxes, or other limited physical activities. Applicants selected for employment with Baltimore County must successfully complete an employment investigation, including, but not limited to criminal background, education, and fingerprinting checks.