Configuration Management Specialist; IT Tech

Regular

Schedule:

34 hours per week

A Non-Merit vacancy exists in the Office of Information Technology.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.

Note:

Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You can attach your transcript(s) or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

DEFINITION OF RESPONSIBILITY

Under general supervision, administers the fleet of mobile devices and provides technical support in the development, deployment, maintenance, and enhancements of devices and management tools.

Examples Of Essential Duties

• Oversee the government’s mobile phone account and serves as a liaison between Verizon and other agencies. This includes starting and terminating phone lines, drafting quotes, authorizing phone purchases, improving account processes, and Verizon account administration.
• Serve as resource for billing and account inquiries.
• Maintain an inventory and two-year refresh plan of all mobile devices.
• Order and house an inventory of new stock for refresh and emergency replacements.
• Deploy cell phones to customers according to the refresh plan. Decommission old phones following best practices to ensure data is securely destroyed.
• Administer the Mobile Device Management (MDM) solution in place for mobile devices. This includes enrolling and removing devices, building and applying configuration profiles, and researching and implementing enhancements or new solutions.
• Troubleshoot advanced software and mechanical issues with phones and tablets. Provide analysis and solutions for common and trending issues.
• Research future mobile technology and provide recommendation for device and accessory purchases. Provide guidance for application purchases and support. Devices will need to service a multitude of use case scenarios.
• Protect county data and follow suggested practices for device encryption, loss prevention, stolen devices, and device disposal.
• Develop and maintain documentation on departmental process, instructional guides, and communication. Keep a central repository of information that will need to be shared internally and externally.
• Performs other duties as required

Qualifications

Education, Training, and Experience

Education: Possession of a High School Diploma or equivalent plus a minimum of two (2) years of technical and troubleshooting experience.

Preferred Education: Bachelor's or Master's Degree in Information Technology or related field plus two (2) years of experience that includes equipment deployment.

Knowledge, Skills, And Abilities (Entry-level)

• Knowledge of Mobile Device Management with Microsoft Intune
• Skill in technical troubleshooting and effective communication
• Ability to work as a team, work with vendors outside of the organization, and collaborate with other departments.

Proof of Licenses, Certifications and Education

Applicants are required to submit…