Department of Aging Office Automation Analyst - Non-Merit

Office Automation Analyst

A Non-Merit vacancy for an Office Automation Analyst exists in the Department of Aging. Regular

Schedule:

34 hours per week. Plus County benefits.

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

Location:

Department of Aging 611 Central Avenue Towson, Maryland

A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring in this class may be filled from the list of eligible applicants. All interested candidates must apply at this time. List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note:

Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time. You must attach your transcript(s), professional license(s), and/or certification(s) to your application. Unofficial copies are acceptable.

Failure to submit proof of professional licenses, certifications, and Education/Transcript will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Job Purpose:

Under general supervision, provides agency management and technical support to the Department of Aging Computer Operations Department. Essential Job Duties

• Become a subject matter expert on My Senior Center  software and become familiar with the operations of Senior Centers and Nutrition Sites.
• Serve as a tier 1 technical support for the Department of Aging's My Senior Center  Software, requiring foundational knowledge of application troubleshooting and relevant certifications.
• Troubleshoot hardware and software issues with staff, OIT, and vendors.
• Communicate with vendors and the Office of Information Technology regarding bugs/issues, custom reports, and patches/updates.
• Update and troubleshoot kiosk issues within senior centers.
• Investigate and resolve issues with Nutrition Site Scanners.
• Develop and conduct one-on-one and group training for staff for the My Senior Center  Software.
• Assist with Data transfer between the Department of Aging's applications.
• Generate custom and standard reports for staff, state, and county.
• Represent the Computer Operations department at meetings.
• Maintain accurate, up-to-date standard operations procedure documentation for the Department of Aging's applications.
• Responsible for resolving missing data within the Department of Aging's applications utilizing reporting and outreach.

Examples of Other Duties:
Performs other related duties as assigned.

Required Training and

Experience:

Possession of a high school diploma or an appropriate high school equivalency;
Plus Three years of computer system experience. (Additional education may be substituted on a year-for-year basis for the required experience.) Preferred

Education and Experience:

Bachelor's degree from an accredited college or university in Computer Science or related field. Experience in managing computer applications is highly desired. (Years of experience will be considered as a valid substitution for the preferred education.)

Knowledge, Skills, and Abilities

• Experience with My Senior Center  is an asset, but not required
• High-level knowledge of efficient utilization of computer systems and associated hardware and software components
• Knowledge in providing computer system technical support, training, and guidance preferred
• Knowledge of identifying and resolving hardware and software malfunctions
• Ability to lead others in the operation of computer applications
• Ability to conduct user training
• Communication
• Organization and multi-tasking
• Confidentiality
• Data Management
• Customer Service
• Ability to travel around Baltimore County
• Ability to use the Microsoft Office suite with the Senior Center application

Licenses and Certificates Some positions within this classification may require possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland Driver's License at the time of appointment.

Physical and Environmental Conditions

• The work of this classification is essentially sedentary, but may include occasional walking, standing, and the operation of office equipment
• This position requires limited physical activity (lifting to 10 lbs.)
• This position requires traveling between work sites
• This position handles very sensitive and confidential information

Medical Examination and Employment Background Investigation Applicants selected for a position in Baltimore County must successfully complete an employment background investigation. This investigation will include, but is not limited to, a criminal background check, verification of…