Department of Aging Office Automation Analyst - Non-Merit

A Non-Merit vacancy for a n Office Automation Analyst exists in the Department of Aging.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

Regular

Schedule:

34 hours per week. Plus County benefits.

Department of Aging
611 Central Avenue
Towson, Maryland

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in this class may be filled from the list of eligible applicants.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

You must attach your transcript(s), professional license(s), and/or certification(s) to your application. Unofficial copies are acceptable.

Under general supervision, provides agency management and technical support to the Department of Aging Computer Operations Department.

• Become a subject matter expert on My Senior Center  software and become familiar with the operations of Senior Centers and Nutrition Sites.
• Serve as a tier 1 technical support for the Department of Aging’s My Senior Center  Software, requiring foundational knowledge of application troubleshooting and relevant certifications.
• Troubleshoot hardware and software issues with staff, OIT, and vendors.
• Communicate with vendors and the Office of Information Technology regarding bugs/issues, custom reports, and patches/updates.
• Update and troubleshoot kiosk issues within senior centers.
• Investigate and resolve issues with Nutrition Site Scanners.
• Develop and conduct one-on-one and group training for staff for the My Senior Center  Software.
• Assist with Data transfer between the Department of Aging’s applications.
• Generate custom and standard reports for staff, state, and county.
• Represent the Computer Operations department at meetings.
• Maintain accurate, up-to-date standard operations procedure documentation for the Department of Aging’s applications.
• Responsible for resolving missing data within the Department of Aging’s applications utilizing reporting and outreach.

Performs other related duties as assigned.

NOTE:

The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for this position. This may not include all of the essential job functions of this position. This position may not be required to perform all of the listed essential job duties.

Possession of a high school diploma or an appropriate high school equivalency;

Plus

Three years of computer system experience.

(Additional education may be substituted on a year-for-year basis for the required experience.)

Bachelor's degree from an accredited college or university in Computer Science or related field.

Experience in managing computer applications is highly desired.

(Years of experience will be considered as a valid substitution for the preferred education.)

• Experience with My Senior Center  is an asset, but not required
• High-level knowledge of efficient utilization of computer systems and associated hardware and software components
• Knowledge in providing computer system technical support, training, and guidance preferred
• Knowledge of identifying and resolving hardware and software malfunctions
• Ability to lead others in the operation of computer applications
• Ability to conduct user training
• Communication
• Organization and multi-tasking
• Confidentiality
• Data Management
• Customer Service
• Ability to travel around Baltimore County
• Ability to use the Microsoft Office suite with the Senior Center application

Some positions within this classification may require possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland Driver's License at the time of appointment.

Applicants are required to submit proof of professional license(s), certification(s), and education beyond high school to meet the required and…