Department of Aging Office Automation Analyst - Non-Merit

Office Automation Analyst

A Non-Merit vacancy for an Office Automation Analyst exists in the Department of Aging. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. Regular

Schedule:

34 hours per week. Plus County benefits.

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

Under general supervision, provides agency management and technical support to the Department of Aging Computer Operations Department.

• Become a subject matter expert on My Senior Center  software and become familiar with the operations of Senior Centers and Nutrition Sites.
• Serve as a tier 1 technical support for the Department of Aging's My Senior Center  Software, requiring foundational knowledge of application troubleshooting and relevant certifications.
• Troubleshoot hardware and software issues with staff, OIT, and vendors.
• Communicate with vendors and the Office of Information Technology regarding bugs/issues, custom reports, and patches/updates.
• Update and troubleshoot kiosk issues within senior centers.
• Investigate and resolve issues with Nutrition Site Scanners.
• Develop and conduct one-on-one and group training for staff for the My Senior Center  Software.
• Assist with Data transfer between the Department of Aging's applications.
• Generate custom and standard reports for staff, state, and county.
• Represent the Computer Operations department at meetings.
• Maintain accurate, up-to-date standard operations procedure documentation for the Department of Aging's applications.
• Responsible for resolving missing data within the Department of Aging's applications utilizing reporting and outreach.

Performs other related duties as assigned.

Possession of a high school diploma or an appropriate high school equivalency;
Plus Three years of computer system experience. (Additional education may be substituted on a year-for-year basis for the required experience.) Bachelor's degree from an accredited college or university in Computer Science or related field. Experience in managing computer applications is highly desired. (Years of experience will be considered as a valid substitution for the preferred education.)

• Experience with My Senior Center  is an asset, but not required
• High-level knowledge of efficient utilization of computer systems and associated hardware and software components
• Knowledge in providing computer system technical support, training, and guidance preferred
• Knowledge of identifying and resolving hardware and software malfunctions
• Ability to lead others in the operation of computer applications
• Ability to conduct user training
• Communication
• Organization and multi-tasking
• Confidentiality
• Data Management
• Customer Service
• Ability to travel around Baltimore County
• Ability to use the Microsoft Office suite with the Senior Center application

Some positions within this classification may require possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland Driver's License at the time of appointment. Applicants are required to submit proof of professional license(s), certification(s), and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study.

Copies and unofficial transcripts are acceptable.

• The work of this classification is essentially sedentary, but may include occasional walking, standing, and the operation of office equipment
• This position requires limited physical activity (lifting to 10 lbs.)
• This position requires traveling between work sites
• This position handles very sensitive and confidential information

Applicants…