Customer Outreach Specialist

Worker Type Regular Job  Description Summary At  AV our Cyber experts operate at the mission's edge. Using advanced cyber techniques, our team of technologists and analysts employ capabilities spanning traditional computing environments to Internet of Things (IoT), including offensive and defensive cyber operations and analysis, signals intelligence (SIGINT) discovery, and data science.

We are seeking a Customer Outreach Specialist/System Engineer. As a Customer Outreach Specialist within our Intel Division, you will serve as the primary bridge between operational end users, mission stakeholders, and our software engineering teams. You will drive tool adoption, advocate for mission needs, lead interactive user training, perform front-line technical troubleshooting, and support functional testing to ensure fielded capabilities directly accelerate customer operations.

Roles and Responsibilities:

User Outreach & Training:
Lead product demonstrations, facilitate formal user training, and coordinate Champion working groups to drive tool adoption and gather critical feedback.

Technical Problem-Solving & Support:
Triage, investigate, and resolve user-reported technical issues, managing support tickets to closure while coordinating closely with developers and leadership.

Requirements Advocacy & Engineering

Collaboration:

Act as the voice of the customer, translating operational mission needs into clear technical requirements and participating in feature testing/validation.

Documentation:
Author and maintain comprehensive user guides, release notes, standard operating procedures, and baseline system workflow diagrams to support onboarding and operational readiness.

Stakeholder Engagement:
Assist in facilitating meetings and status reviews with government leadership and stakeholders.

Qualifications Minimum of 2
-4 years of experience supporting the IC in an analyst, systems engineer, technical support, or mission outreach capacity.

Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

Strong problem-solving, critical thinking, and troubleshooting skills.

Excellent written, verbal, and interpersonal communication skills.

Strong writing and documentation skillsTS/SCI with polygraph

Clearance Level Top Secret with Poly The salary range for this role is:$83,500 - $146,000

Aero Vironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

ITAR Requirement:

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction.

Please understand that any job offer that requires approval of an export license will be conditional on Aero Vironment’s determination that it will be able to obtain an export license in a time frame consistent with Aero Vironment’s business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee.

See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

Benefits: AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid…