Mobile Deployment Engineer - Non-Merit

The Mobile Deployment Engineer will be responsible for managing mobile devices in Microsoft Intune, leveraging business processes and techniques to provide technical support to customers. The incumbent will develop technical solutions to achieve overall objectives by integrating systems using both internal and/or third‑party hardware and software products. Provides technical support, installation and maintenance to ensure the system is functioning according to specifications.

The Mobile Deployment Engineer works on assignments of an extremely complex nature where analysis of situations or data requires an evaluation of intangible variance factors.

• Participates with the customer in the strategic design process to identify additional product / service opportunities.
• Responsible for the technical correctness and completeness of integrated systems designs and develops and recommends solutions and strategies, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure.
• Exercises independent judgment in developing methods, techniques, and evaluation criteria for obtaining results.
• Capitalizes on advanced training and experience to resolve difficult customer problems.
• Identifies structures and delivers services that enable business processes.
• Works with Management to ensure all team members have adequate training for assignments.
• Manages customers' iOS and Android Devices.
• Plans, installs, configures, and maintains Mobile Device Management System for customers.
• Creates Standard Operating Procedures for customer's mobile device solution.
• Creates Custom Reporting scripts to gather data for reporting as well as creating custom weekly reporting to reflect System Performance.
• Identifies and reports Mobility Best Practices of all Mobile Operating Systems.

• Act as a project leader for complex installations and supports other associates on complicated projects.
• Write test strategies, test plans, test cases and test scripts to assess application performance.
• Determine and specify the mobile device infrastructure and services needed to support the development and deployment of enterprise Mobile Solution.
• Assume the principal technical role in reviews, furnishing technical expertise and answering inquiries.
• Provide technical and customer facing backup and assistance to other Mobile Deployment technicians and engineers as needed per management.

NOTE
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The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.

Bachelor's Degree from an accredited college or university in Computer Science or related field. Requires 2-3 years of related work experience.

Knowledge of Apple Devices (iPhone, iPad, Mac Book) and Android devices (Phones and Tablets). Firsthand knowledge Microsoft Intune.

Skill in oral and written communication skills. Excellent interpersonal skills. Ability to effectively build relationships, promote a collaborative and team environment, and influence others.

Ability to lead, work in, and contribute to a collaborative team environment. Strong ability to problem‑solve. Strong ability to analyze. Strong ability to communicate orally and in writing. Ability to produce meaningful results in a challenging environment. Ability to work independently toward key objectives.

Possession of a valid driver's license equivalent to a noncommercial class C, Maryland driver's license is required at the time of application.

Please provide proof of licenses, certifications, and education beyond high school to meet the required and preferred qualifications of the position.

Occasionally lift 50 pounds, sit, walk or stand for extended periods of time.

Must have own vehicle and a class C driver's license. This position also requires travel to various locations within the county and may require the use of personal vehicle.

May be required to join an on-call rotation to provide after-hours technical support to users.