Night Operations Coordinator Freight Forwarding

Job Description

We are looking for a proactive and highly organized Domestic Coordinator to join our freight forwarding team. This role is key to ensuring the smooth and cost-effective movement of domestic freight while maintaining exceptional service levels to both customers and carriers. The ideal candidate is sharp, service-minded, and understands the balance between profitability and customer satisfaction.

Key Responsibilities:

• Coordinate, schedule, and monitor domestic shipments (LTL, FTL) from pickup to final delivery.

• Provide exceptional customer service
  , acting as the primary point of contact for both clients and carriers.

• Track and trace shipments proactively, keeping all parties informed of status and resolving issues in real time.

• Prepare accurate documentation including BOLs, shipping labels, and customer instructions.

• Maintain accurate records in our TMS and internal systems; ensure all shipment details are properly entered and up to date.

• Work closely with the sales and operations team to ensure the smooth transition of day to evening and evening to night operations.

Qualifications:

• 1–3 years of experience in domestic freight forwarding, logistics, or transportation coordination.

• Excellent written and verbal communication skills; comfortable working with both customers and carrier reps.

• Experience with TMS software and Microsoft Office (Excel, Outlook).

• Detail-oriented, organized, and capable of handling a fast-paced, high-volume environment.

• Knowledge of freight classes, accessorial charges, and carrier requirements preferred.