Account Manager

Overview

City Wide Facility Solutions in Towson, MD is on the lookout for an enthusiastic Account Manager, or Facilities Solutions Manager (FSM), who is eager to propel business growth while developing professionally in a lively, fast-paced setting. We provide a competitive base salary along with an enticing commission structure and a robust benefits package for the ideal candidate.

Why City Wide?

City Wide Facility Solutions is a leader in the building maintenance industry. We are a sales and management company providing a single-source solution for all building maintenance services, both internal and external. With over 115 locations nationwide
, City Wide offers the strength and stability of a large organization while continuing to grow in markets across the country. We lead by modeling our core values of relentless customer service, growth mindset, and hustle. We are a high-energy group within a collaborative, inclusive, and fun environment that rewards performance.

• Key Responsibilities:
• Client Relationship Management
  :
  Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
• Operational Excellence
  :
  Oversee the delivery of services across all client sites, maintaining high standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments.
• Strategic Problem Solving
  :
  Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
• Technology and Reporting
  :
  Utilize City Wide’s CRM to manage client interactions, service schedules, and performance reporting, ensuring data is leveraged to improve service delivery.

• Ideal Candidate:
• Proven background in account management, sales, or a similar field within the service industry.
• Strong leadership skills with experience in managing diverse teams.
• Excellent problem-solving, organizational, and communication skills.
• Technologically adept with experience in CRM systems preferred.
• Motivated by a fast-paced, results-driven environment.

• Compensation:
• Base Salary
  : $70,000 with the potential for significant On Track Earnings of $110,000+ based on performance.
• Additional Benefits
  :
  Comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure.

• Performance Metrics for Success
  :
• Client Retention:
  Aim to maintain a client retention rate of 96-98% with high client satisfaction.
• Revenue Growth:
  Generate extra service (ES) sales, with targets based on defined territory.
• Quality Assurance:
  Conduct and report on detailed quality control inspections to ensure services meet high standards.
• Operational Excellence:
  Manage service delivery effectively, ensuring compliance with client and company standards.
• Team Management:
  Lead and develop your team, ensuring high performance and adherence to company protocols.

• 3-5+ years of sales and management experience in building maintenance, facility management, or equivalent experience.
• High School diploma required; bachelor’s degree highly desirable.
• Highly detail oriented with excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.

• Mileage reimbursement
• Cell Phone reimbursement
• 401k
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• 6 Paid Holidays