Bowling & Events Manager

Towson Town Center (Towson)

Department Manager

Location:

825 Dulaney Valley Rd , Towson, MD

Department:
Bowling

Hourly Wage: $21 - $23.75

Round One Entertainment is looking to hire a full-time, non-exempt Bowling Department Manager.

The Bowling Manager is responsible for the sales, profits, staffing, image and operation of the bowling department which entails rentals and parties.

Essential Duties:

* Responsible for the sales and profit projections of bowling department which entails rentals and parties.

* Meets or exceeds sales goals through the efficient execution of Company policies and procedures.

* Be consistently on the floor to provide personal sales support and trouble shoot store.

* Directly supervises department supervisors to ensure they are in compliance with established store policies, procedures and sales goals.

* Provides operational and customer service training for BO employees at all levels which entails rentals and parties.

* Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.

* Writes and/or updates operations manual for departments to include day-to-day procedures.

* Prepares and presents performance evaluations and counseling notices to direct reports.

* Knows and understands department's employees' job responsibilities.

* Proactively supports any promotional activities within the store and contribute to an effective working environment.

* Assists Marketing Department with ideas to help increase store traffic upon request.

* Conducts alcohol and age restriction control in accordance with company policies.

* Maintains confidential discussions of employees' increases, promotions or transfers.

* Reports all irregular issues and problems to store management for solution.

* Assist in ensure that facility is always clean and organized.

* Performs all shift duties as required by General Manager.

* Additional Duties and Responsibilities to be performed when directed by General Manager.

* Ensure that all safety standards such as OSHA are maintained.

* Ensure that all required reports are submitted in a timely manner.

* Appraise staff performance and provide feedback to improve productivity.

* Ensure compliance with sanitation and safety regulations

* Support bowling and party good image

* Oversee bowling and party preparation

* Inspect supplies, equipment, and work areas

* Ensure employees comply with health and bowling safety standards and regulations

* Investigate and resolve complaints regarding bowling and party quality or service.

* Provide support to all departments

* Be able to do high altitude tasks as needed

* Follows and ensures "daily duties checklist" is being done and signed/initialed

* Promotes and sell bowling games, memberships, and pro shop products

* Operates bowling pinsetter system (VECTOR/SYNC)

* Performs lane maintenance (Need to receive pin chaser training)

* Provides customers with bowling tips and techniques

* Conducts all procedures for "Moonlight Strike Game"

* Performs as department supervisor by controlling staffing (10 min. and lunch breaks)

* Conducts opening and closing duties for department (Brings in/Take out tills)

* Conducts refunds and till counts

* Provides exceptional customer service

* Other tasks as assigned by store management

* Responsible for ordering and maintaining supply stock

Knowledge, Skill and Experience

* Keep employees motivated, lead by example, resolve conflicts and be prompt when responding to subordinates.

* Maintain a budget for supplies

Human Resources:

* Selects, coaches, and develops effective staff for Bowling, Karaoke and Events Departments.

* Develops a diverse, high-performance team by coaching, counseling and mentoring.

* Reviews department timesheets for accuracy of hours and overtime.

* Assists with new hire orientation for store employees.

* Monitors departments' staffing on a daily basis to ensure each department is adequately staffed.

* Prepares performance evaluations and counseling notices, as required, for direct reports.

Auditing:

* Audits refund and/or credits against itemized sales from previous day.

* Audits cash drawers and transactions.

* Audits and track special events.

* Creates Daily Audit Report with sales information and auditing discoveries for store management.

* Researches problems discovered during audits.

Safety, Loss Prevention and Procedural Compliance:

* Follows Company guidelines for managing confidential information, customer satisfaction and supervising store personnel.

* Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety and environmental codes and ordinances.

* Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.

* Complies with all OSHA requirements.

Non-Essential Duties:

* Contributes to improvement or more efficient and less expensive ways and means in store processes.

* Assists in the research and development of resources that create…