Store Manager, Retail & Store Manager

Job Purpose

The Store Manager is responsible for overseeing the daily operations of a Royal Farms store and leading a team of Associates to deliver an exceptional customer experience. This role contributes to the company’s success by consistently creating a positive store environment, ensuring operational excellence, and maintaining a strong focus on customer satisfaction.

The Store Manager regularly exercises independent judgment and discretion in managing store functions, including staffing (hiring, training, evaluating, scheduling, and performance management), financial performance, safety, and product quality. The ideal candidate is self-motivated, dependable, and thrives in a fast-paced setting while upholding 100% total customer focus.

• Ensure every customer receives an outstanding experience by setting and maintaining high service standards across the store, including greeting, acknowledging, and assisting customers, and ensuring team members demonstrate product knowledge and professionalism.
• Lead and develop the retail team to consistently deliver exceptional service, holding associates accountable for performance and customer engagement.
• Build and sustain positive relationships with the local community through outreach, events, and active engagement to strengthen brand loyalty.
• Oversee and ensure proper execution of all Royal Farms marketing programs, promotions, and customer-facing initiatives.

• Build, lead, and maintain a high-performing retail team through active recruiting, onboarding, training, and ongoing development, exercising discretion in hiring, promotions, and staffing decisions.
• Provide coaching, guidance, and direction to associates and managers to drive operational goals, team performance, and customer satisfaction.
• Evaluate store operations, key business indicators, and team performance to identify concerns, opportunities, and areas for improvement, and implement corrective or strategic actions as needed.
• Develop and strengthen the management team through succession planning and internal promotion strategies, ensuring the long-term success of the store.
• Lead regular team meetings and foster an environment of open communication, feedback, and accountability.
• Recognize and reward team members who consistently uphold company standards and values, and make decisions regarding advancement opportunities.
• Ensure compliance with all applicable wage and hour laws for nonexempt associates and minors.
• Own employee relations matters, resolving issues fairly and effectively while balancing associate needs with business objectives.

• Own and enforce the consistent execution of all Royal Farms rules, policies, procedures, and systems across the store.
• Ensure operational excellence by implementing strategies that maintain high standards in cleanliness, food safety and quality, merchandising, and just-in-time replenishment.
• Monitor store performance, business processes, and operational results to identify issues, opportunities, and corrective actions that drive profitability and efficiency.
• Oversee and ensure proper execution of all Royal Farms marketing programs, promotions, and customer-facing initiatives.
• Maintain accountability for compliance in all areas, including people, safety, assets, and cash management, making decisions and taking action to address violations or concerns.
• Supervise and enforce company policy for checking in both internal and external vendors, ensuring proper processes are followed.
• Lead safety, loss prevention, and operational compliance initiatives, holding team members accountable for adherence to standards.