Manager, Billing & Cash

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Showing 1 location

Towson - Dulaney Center
Towson, MD 21286, USA

• Hybrid
• Salary Range : $74,127.04 USD to $ USD
• Finance & Accounting
• Full-Time
• Requisition #: MANAG
  013067

Work Schedule:

Monday-Friday, days | Work Type:
Hybrid

What to expect.

The Billing and Cash Applications Manager is responsible for the overall leadership, management, and performance of the Billing, Cash Applications, and Scanning functions within Revenue Cycle Operations. This position ensures the accurate and timely generation of claims, posting of payments, charge entry, reconciliation of cash activity, maintenance of payer enrollments, and compliance with organizational policies and regulatory requirements.

The manager oversees daily operations, supervises staff, develops operational procedures, monitors key performance indicators, and collaborates with Finance, Information Systems, Clinical Operations, and third-party payers to achieve optimal reimbursement, cash flow, operational efficiency, and service excellence.

Specific responsibilities include:

• Billing Operations and Claims Management
• Provides oversight of daily billing activities across all lines of business to ensure claims are generated, reviewed, and submitted accurately and timely.
• Monitors electronic claim transmission processes and resolves issues impacting claim acceptance and adjudication.
• Reviews claim rejections to identify trends, root causes, and opportunities for process improvement.
• Develops and implements corrective actions to reduce preventable denials and rework.
• Collaborates with operational and clinical departments to resolve billing issues and improve reimbursement outcomes.
• Ensures billing processes support timely cash flow, regulatory compliance, and revenue integrity.
• Cash Applications and Reconciliation
• Supervises the accurate posting of insurance payments, patient payments, contractual adjustments, refunds, recoupments, and other payment transactions.
• Oversees daily reconciliation of payment postings, Electronic Remittance Advices (ERAs), bank deposits, and other cash activity.
• Investigates and resolves unapplied cash, posting variances, balancing discrepancies, and reconciliation issues.
• Coordinates resolution efforts with Finance, Information Systems, banking partners, and third-party payers as needed.
• Monitors Cash Applications productivity, accuracy, and turnaround times to ensure departmental standards are achieved.
• Enrollment and Revenue Cycle Support
• Oversees payer enrollment activities for electronic claims submission and electronic remittance advice (ERA) processing.
• Ensures enrollment records remain accurate, current, and operational.
• Coordinates enrollment updates and changes with payers, clearinghouses, and internal stakeholders.
• Supports implementation of new payer relationships, programs, services, and system enhancements affecting billing and reimbursement functions.
• Leadership and Staff Development
• Supervises, coaches, develops, and evaluates Billing, Cash Applications, and Scanning Team staff.
• Establishes clear performance expectations and accountability standards.
• Conducts performance evaluations and provides ongoing feedback and development opportunities.
• Oversees staffing levels, scheduling, and workload distribution to ensure operational needs are met.
• Develops and delivers training programs related to billing, payment posting, payer requirements, system functionality, and department procedures.
• Promotes a culture of collaboration, continuous improvement, and customer service excellence.
• Operational Management and Process Improvement
• Develops, maintains, and updates Standard Operating Procedures (SOPs) to support operational consistency, training, and compliance.
• Evaluates workflows and recommends improvements to increase efficiency, accuracy, and productivity.
• Assists with system implementations, upgrades, testing, and process enhancements.
• Participates in departmental and organizational initiatives aimed at improving revenue cycle performance.
• Compliance and Regulatory Oversight
• Ensures billing and Cash Applications activities comply with organizational policies, payer requirements, HIPAA regulations, and applicable federal and state laws.
• Maintains knowledge of…