Grocery Manager 2nd-Towson

Why Choose Us

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand‑in‑hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships.

This position offers the chance to work in a fast‑paced, dynamic environment that’s constantly evolving.

• Champions corporate and division customer service programs to meet or exceed division customer service goals. Instills a culture of excellent customer service in the department and throughout the store.
• Responsible for total store operations and directing associates throughout the store, as well as department managers, in the absence of or as needed by the Store Director (see Store Director job description).
• Manages the Grocery Department, plans, organizes, and directs day‑to‑day operations of the Grocery department, including dairy and frozen food sections. Conducts daily inspections of all Grocery sections and initiates corrective measures to ensure compliance with product quality, product rotation, code date, cleanliness, sanitation, safety and security standards.
• Controls pricing by following established division pricing guidelines and ensuring compliance with coupon and discount policies.
• Implements company and division operating and merchandising policies and practices. Controls merchandise shrink, supervises and participates in store inventory counts, and establishes Grocery Department operating procedures as required for implementation of company policies, division directives and Store Director instructions.
• Implements emergency procedures in the event of equipment and computer software malfunctions or failure.
• Orders grocery products and maintains inventory levels according to Division directives. Supervises the processing of all reclamation and maintains orderly, in‑stock conditions in back room, sales floor, and all grocery department areas.
• Supervises receiving, storing, stocking, pricing, and merchandising of all Grocery products. Handles positive customer and vendor relations, engages in suggestive selling and other sales techniques, and monitors daily log sheet, purchase report, actual versus projected sales and labor.
• Prepares and displays appropriate product signage.
• Under supervision of the Store Director, directs the work of all Grocery Department associates, schedules associates to ensure adequate coverage and service levels, and participates in hiring of all Grocery Department personnel.
• Monitors associate performance and recommends personnel actions such as hiring, firing, layoff, promotion, demotion, and disciplinary action. Builds and maintains associate morale, resolves complaints where appropriate and reports action taken to the Store Director, and immediately reports any potential serious policy violations to the Store Director and assists in appropriate handling.
• Identifies and trains associates with high potential for advancement opportunities.
• Understands the store and Grocery Department profit and loss statement, plans department promotions accordingly, and frequently communicates sales goals, department performance and sales opportunities to department associates.
• Answers and responds to incoming telephone calls appropriately, receives and resolves customer complaints, and reports to the Store Director as appropriate.
• Maintains confidentiality concerning associates, store sales, and company information; maintains accurate department records.
• Responsible for performing all job duties with honesty and integrity and in compliance with company policies and procedures.
• Attends required training and sales meetings.
• Provides feedback and recommendations to Store Director or District Manager and division management teams on operational issues.

• Requires an extensive retail background with…