Lolli and Pops Service Lead

Lolli and Pops Service Lead

Ampersand Brands, LLC – Towson, Maryland, United States – Information Technology

Joining our team will be the sweetest decision you'll ever make!

At Lolli & Pops, we believe candy is more than just candy. It has the power to say thank you, I love you, I celebrate you. And at its heart, candy spreads joy with bits of optimism. We offer an optimistic culture, a fast‑paced work environment, and a sweet discount on sweet treats. We consider ourselves a Company of Firsts, meaning we love giving people their first opportunity at employment, their first key to a store, and even their first store to run on their own.

• Help drive store‑level financial and operational results by monitoring the store's key performance indicator (KPI) targets and taking appropriate action to achieve store targets
• Keep team focused on guest engagement, sampling and sharing product knowledge
• Maximize overall performance of the team through product knowledge education, coaching selling skills and leading by example
• Assist in training, developing, and motivating team members
• Assist the store manager with paperwork, ordering, inventory management
• Maintain visual and merchandising standards and ensure store cleanliness
• Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members
• Be a champion of Lolli & Pops inside and outside of the store
• Must be able to lift up to 25 pounds

• Exceptional interpersonal skills – energized by working with people, both guests and team
• A passion for meticulous quality – understand that strong organization creates a highly efficient team
• A bias towards action – ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques
• The desire to be coached and mentored – see potential in yourself and enjoy growing that potential
• An eye for detail – know that the little things, such as cleanliness, the extra touch or a few decimals can make all the difference
• The desire to problem solve – like finding problems and fixing them
• The ability to multitask – prioritize and execute many different tasks each day
• A positive attitude and fun‑loving spirit – an optimist who freely embraces your inner child and enjoys having fun while you work
• Flexible availability – willing to work at our busiest times and flex availability to meet the needs of the business

• Guest‑icated – guests are at the heart of everything we do
• Collaborative – a joyful mix of unique individuals working together
• Agile – flexible and open to change to be our best
• Authentic – honor what's real and give feedback from the heart
• Betterment – continuous drive to improve

Lolli & Pops is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

The pay range for this role is:

16 - 16 USD per hour (Towson Town Center)