Towson Town Center; Towson - Assistant General Manager

Assistant General Manager

Location:

825 Dulaney Valley Rd, Towson, MD

Round One Entertainment is looking to hire a full-time, non-exempt, Assistant General Manager. The Assistant General Manager is responsible for assisting the GM with sales, profits, management, reporting, staffing, image, and operation of the store.

Annual Salary: $66,560 - $68,640 per year

Essential Duties:

• Assist with creating, checking thoroughly and submitting reports such as:
  Inventory Reports (Asset Management) for all departments, Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control, etc.
• Assist with the sales and profit projections as outlined by corporate management.
• Assist with meeting and exceeding sales goals through the efficient execution of Company policies and procedures.
• Assist with supervising department managers to ensure they are in compliance with established store policies and procedures.
• Assisting with providing operational and customer service training for store employees at all levels.
• Assist with investigating employee issues with assistance from Human Resources & resolving escalated issues.
• Maintain confidential information related to employee, company, & store topics.
• Assist with holding weekly staff meetings with department managers to discuss and resolve any issues relating to operations, staffing, etc.
• Ensure the store presents a pleasing image by changing store displays for better traffic flow
• Assist with creating managers' monthly schedule
• Assist with providing store operations and personnel budget plan to Executive Management for review and approval.
• Assist with writing operations manual to include day-to-day procedures to be followed by department.
• Assist with preparing and presenting performance evaluations and counseling notices to direct reports.
• Know and understand all store employees' job responsibilities.
• Proactively support any promotional activity within the store and contribute to an effective working environment.
• Performs special projects and other miscellaneous duties as assigned by GM or Executive Management.

Customer Relations:

• Interact with customers in a courteous and professional manner
• Provide exceptional customer service by taking care of customer disputes and readily accessible to our customers.
• Inform the customer of all services and specials we can provide them

Human Resources:

• Extend job offers to candidates considered for employment at store level.
• Develop a diverse, high performing team by coaching, counseling and mentoring.
• Review department timesheets for accuracy of hours and overtime.
• Provide new hire orientation for store employees.
• Monitor store staffing on a daily basis to ensure each department is adequately staffed.

Auditing:

• Audit refund and/or credits against itemized sales from previous day.
• Audit cash drawers and transactions.
• Audit and track special events.
• Audit proper inventory procedures are being conducted.
• Assist with creating Daily Audit Report with sales information and auditing discoveries for executive management.
• Research problems discovered during audits.

Safety, Loss Prevention and Procedural Compliance:

• Assist with administering IIPP procedures, Safety Program and procedures.
• Assist with curbing internal and external theft.
• Ensure satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety and environmental codes and ordinances.
• Enforce compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Comply with all OSHA requirements.

Non-Essential Duties:

• Contributes to improvement or more efficient and less expensive ways and means in store processes
• Assists in the research and development of resources that create timely and efficient store workflow
• Performs special projects and other miscellaneous duties as assigned by Executive Management
• Assist with maintaining store IIPP and OSHA records
• Maintains high ethical standards in the work place
• Reports all irregular issues and problems to Executive Management for solution
• Maintains good communication with all workers including outside contacts
• Complies and maintains confidentiality of all company policies and procedures

Qualifications:

• Ever…