Store Manager - Towson

Job Information

Job : 290266
Store Name/Number: MD‑Towson (0152)
Address: 825 Dulaney Valley Road, Towson, MD 21204, United States (US)
Hourly/Salaried: Salaried (Exempt)
Job Type: Full Time
Position Type: Regular
Job Function: Stores - Leadership

As the Store Manager, you’ll be the heartbeat of the store, inspiring your team, customers and community. Your career is your stage as you lead store operations, develop and coach your team, and elevate the client experience.

• Lead Store Operations & Client Experience. Oversee daily store operations to deliver a seamless, elevated client experience, driving sales and profitability in a dynamic high‑volume environment.
• Inspire & Develop High‑Performing Teams. Lead with vision and passion to coach, inspire, and empower a diverse team, fostering growth, accountability, and exceeding performance goals.
• Recruit & Cultivate Top Talent. Attract, recruit, and onboard exceptional talent, building an inclusive team that embodies Sephora’s values and consistently delivers the signature service clients love.
• Drive Performance Through Feedback. Conduct impactful performance appraisals and provide real‑time, actionable feedback and mentorship to support each team member’s career journey and engagement.
• Champion Continuous Learning. Foster a spirit of ongoing learning through thoughtful coaching, open dialogue, and providing resources to enable associates and leaders to reach their highest potential.
• Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalised experiences.
• Ensure Operational Excellence. Uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
• Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources, swiftly adapting to shifting priorities and opportunities within a vibrant retail landscape.

• Store Manager Experience. Demonstrated success in high‑volume, complex retail or hospitality environments, setting strategic direction and executing business plans to achieve ambitious targets.
• Visionary Leadership Skills & Business Acumen. Strong ability to recruit, inspire, and develop top talent, fostering an energetic, collaborative atmosphere that delivers outstanding results.
• Exceptional Communication & Interpersonal Skills. Adept at building trust, clarity, and enthusiasm within teams and with senior leadership, managing conflict and facilitating complex discussions.
• Passion for Developing Others. Passion for empowering teams via mentorship, real‑time coaching, feedback, and fostering a culture of learning and accountability.
• Client‑Centric & Growth Oriented. Experience creating personalised, memorable experiences for lasting loyalty and satisfaction, balancing operations with business growth.

• Location. On‑site at 825 Dulaney Valley Road, Towson, MD 21204, United States (US).
• Availability. Requires availability including evenings, weekends and holidays.
• Physical Requirements. Ability to lift and carry up to 50 pounds; bend/stretch to stock shelves; stand and walk the sales floor for the entire shift; work in a fragrance‑filled environment; apply products to clients.

The annual base salary range for this position is $86,000.00 – $. Salary depends on qualifications, experience, skills, education and other legitimate, non‑discriminatory factors. Employees may also be eligible for bonuses.

Benefits include medical, dental and vision coverage, disability and life insurance, a 401(k) plan with 4% match, FSA and HSA, a student‑loan retirement plan, paid time off, vacation, sick leave, protected leave, training and tuition reimbursement, leadership development, a 30% product discount, mental‑health resources and donation matching.

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and expression), age, religion, sexual orientation, military/veteran status, disability or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with all applicable laws.