Retail Associate, Towson Town Center

About The Black Tux

We’re here to help people look their best and feel confident for big days and everyday. We design and manufacture modern formal wear with superior fabrics such as merino wool, breathable linen, cotton, plush velvet, and luxurious silk sourced from the finest mills. With expert stylists in our showrooms, an online predictive fit system, and a leading customer service team, we guarantee a perfect fit every time.

We create modern formal wear that fits like a glove by sourcing natural fabrics and using an industry‑leading customer service approach. Our goal is to help every customer look and feel their best.

The Retail team spans seven brick‑and‑mortar showrooms and 40 Nordstrom locations. The team supports customers by meeting them where they are, guiding them forward, and solving challenges along the way to ensure they have what they need.

As a Retail Associate you’ll guide customers through personalized fitting appointments, assist in styling, and bring their event vision to life using our platform, which allows hosts to coordinate group looks seamlessly. You’ll play a key role in ensuring a smooth and enjoyable experience from concept to checkout.

• Build rapport with customers by actively listening to their formal‑wear needs, understanding their event vision, and offering solutions that combine lasting style value.
• Use product knowledge and brand storytelling to guide customers through styling and fit with a sales‑driven approach.
• Learn about customers’ lifestyles and future events to identify opportunities for formal‑wear ownership beyond a single event and build long‑term relationships.
• Conduct fitting appointments and provide expert styling advice on fabrics, accessories, and overall event aesthetics.
• Support customers from look conception through final checkout, ensuring a seamless experience that increases conversion and event participation.
• Guide customers through our online platform to set up events, coordinate group looks, and manage details including group orders, exchanges, and adjustments.
• Adapt sales techniques to each customer’s communication style, solving challenges with a solution‑oriented mindset.
• Meet individual and team sales goals by delivering an engaging, consultative showroom experience.
• Maintain showroom presentation and organization, ensuring an elevated and inviting environment.
• Collaborate with teammates to uphold our culture of accountability, teamwork, and continuous learning.
• Stay informed on product knowledge and styling trends to better serve customers.
• Be deeply customer‑focused, passionate about styling and event coordination, and possess a keen eye for detail.
• Communicate confidently, building trust through active listening and thoughtful guidance.
• Uncover selling opportunities beyond a single event and close sales while maintaining a customer‑first experience.
• Be tech‑savvy and comfortable navigating digital platforms to assist the customer experience.
• Be goal‑oriented and motivate yourself to meet and exceed sales targets.
• Be a humble team player who values accountability, feedback, and continuous learning.
• Adaptable and solutions‑driven, able to handle multiple customers and event setups at once.
• Have prior retail, customer service, or sales experience (a strong attitude and willingness to learn are essential).
• Weekend availability is required.
• Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching, and walking to assist clients.

• Prior retail, customer service, or sales experience.
• Week‑end availability.
• Comfortable standing and moving throughout the showroom.
• Passion for styling, event coordination, and customer experience.
• Strong communication and consultative selling skills.
• Tech‑savvy and able to navigate digital platforms.
• Goal‑oriented, motivated to meet and exceed sales targets.
• Humble, inclusive, respectful, and collaborative.

• Competitive medical, dental, vision, and disability plans.
• Option to participate in a 401(k) plan through Betterment.
• One Medical and Wellhub (Gympass) membership.
• Generous paid time off.
• Paid…