Client Experience Manager

Thesis is a premium 1:1 personal training company with three locations across the DC metro — Downtown DC, Tenleytown, and Tysons — with a fourth location on the way.

Our clients are executives, physicians, lawyers, founders, and other busy professionals who want a coach, not a gym membership. Packages range from roughly $1,900 to $14,000.

Four years in, we’re profitable and growing. Much of our growth to date has come organically through referrals, reputation, and inbound interest. We’re now looking for our first dedicated client experience and sales hire — someone who can help us thoughtfully build on that foundation.

This is a role for someone who enjoys people, relationships, and creating opportunities. You’ll help prospective clients discover Thesis, understand what they’re looking for, and find the right coaching experience for them. You’ll also build relationships in the community, strengthen our referral network, and help make sure the experience from first conversation through long-term membership feels as premium as the service itself.

About Thesis Personal Training

Thesis is a premium 1:1 personal training company with three locations across the DC metro — Downtown DC, Tenleytown, and Tysons — with a fourth location on the way.

Our clients are executives, physicians, lawyers, founders, and other busy professionals who want a coach, not a gym membership. Packages range from roughly $1,900 to $14,000.

Four years in, we’re profitable and growing. Much of our growth to date has come organically through referrals, reputation, and inbound interest. We’re now looking for our first dedicated client experience and sales hire — someone who can help us thoughtfully build on that foundation.

This is a role for someone who enjoys people, relationships, and creating opportunities. You’ll help prospective clients discover Thesis, understand what they’re looking for, and find the right coaching experience for them. You’ll also build relationships in the community, strengthen our referral network, and help make sure the experience from first conversation through long-term membership feels as premium as the service itself.

• Grow the business:
  Build relationships, generate new opportunities, manage inbound leads, run consultations, and help prospective clients find the right trainer and program. This is NOT a normal sales role. No cold calls - you’ll connect with, give tours to, and match prospective clients with our Thesis trainers.
• Own the client experience:
  Guide people from first conversation through enrollment, onboarding, and beyond — making sure clients feel supported, valued, and excited to be here.
• Build our network and client perks:
  Develop referral and corporate relationships with companies, clubs, communities, and other organizations that align with Thesis. Find companies with products that align with our mission and create partnerships that grant our clients special access.
• Create community:
  Work with the Campaigns Manager to plan and host events that bring together clients, prospects, and partners and strengthen the Thesis brand.
• Stay organized:
  Own the CRM, follow up consistently, keep opportunities moving, and use data to understand what’s working and where we can improve.
• Represent Thesis:
  Be a thoughtful, polished, and enthusiastic ambassador for the company in every interaction.

• Build genuine relationships. You’re naturally curious, personable, and enjoy getting to know people.
• Are comfortable with high-value sales. You can confidently communicate the value of a premium service without being pushy or relying on discounts.
• Create opportunities. You’re proactive, comfortable in a room full of strangers, and you’re creative - always thinking about the big picture and different ways to get there.
• Follow through. You do what you say you’re going to do and don’t let good opportunities or relationships fall through the cracks.
• Are highly organized. You can manage a pipeline, multiple relationships, events, and follow-ups without losing the details.
• Care about the experience. You understand that long-term growth comes from delivering an exceptional experience, not…